Emily Benson
Temporary Eccom Customer Service Representative · VOLCOM
Newport Beach , CAWork Experience
Temporary Eccom Customer Service Representative
VOLCOM2018 – Present
-Process all online returns and warranties for Volcom Website -Respond to all incoming emails regarding customer questions, concerns, product knowledge. -Sponsorship requests -Shopify, Magento, Full Circle knowledge.
Account Executive/Account Management
Yelp Inc.2016 – 2018
-Educate, strategize, and successfully sell Yelp advertising programs through a high amount of outbound/inbound calls while managing a pipeline of clients. - Adapt product recommendations quickly to suit client needs, overcoming customer objections and rejection. -Achieve and consistently exceed monthly sales goals of quota/target. -Customer service for current advertisers, analyze marketing advertising campaigns.
Team Lead / Social Media / Merchandiser
Urban Outfitters Inc.2015 – 2017
-Suggests products, pieces, outfitting tips, or styling ideas based on the customer’s personal style and interests. Aware of trends and selling well throughout the store, shares that knowledge with the customer while being well-informed on events and special offers in-store and online, providing customers with a seamless shopping experience. -Create an environment that is visually enticing and appealing to customers to increase profitability and maximize sales through product placement. -Worked in conjunction with the department manager, sharing ideas with the team and actively participating in daily meetings, store projects and brand focuses.
Team Lead / Social Media Coordinator
Lush Cosmetics2011 – 2014
-help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an of excellence and lives the Lush values. -Support leadership team in opening and closing the store and counting cash with perfection. -manage all social media accounts for shop location.
