Devin Le Blanc

Operations Customer Service

2019 – Present

EDI Specialist / Sales Operations

2016 – 2019

- Manage and maintain order files for various Major and Drop Ship EDI accounts including; Amazon, Nordstrom, REI, DXL, Scheels All Sports, Glik's, Macys.com and DicksSportingGoods.com - Communicate and resolve EDI errors such as UPC and pricing discrepancies, ASN and invoicing - Set up and maintain 846 Inventory Feeds for Drop Ship/Direct-To-Consumer accounts - Review routing guides and vendor compliance; Ensure VAS requirements are followed - Review and manage numerous reports such as; Open Order, Credit Holds, Past Cancel, HFC and Bulk Order Management

E-Commerce Specialist / Customer Service

2014 – 2016

- Answer incoming calls and emails from E-Commerce customers across multiple brands - Data and order entry, return authorizations, and special handling requests - Web order maintenance; order confirmations, adjustments, tracking and invoicing - Update and manage a shared "ticketing" customer service system - Website maintenance and merchandising on Magento and Shopify platforms

Rider Support Representative

2009 – 2014

- Manage amateur rider sponsorship programs - Review incoming sponsorship applications - Manage and maintain sponsorship websites - Answer incoming rider support calls, emails and faxes - Data and order entry through AS/400 - Return authorizations, special handling requests and consumer replacements - Weekly reporting and newsletters - Assist brand managers

Diploma

2004 – 2008

Diploma

Not Completed

2009 – 2012

Not Completed