Chris Hennessy
Digital Content Coordinator · Marriott International
White Plains, NY
In My Own Words
Digital Content Coordinator - Digital Asset Management for Marriott International
Work Experience
Digital Content Coordinator
Marriott International2016 – Present
• Manage all property photo shoots in North America and consult on global divisions. - Aid properties with budgetary planning. - Supply updated brand guidelines and asset requirements. - Run pre-production calls to ensure that the property is shoot ready. • Assist users in uploading to the brand digital asset library. • Supervise editing practices of retouching team in accordance with brand standards. • Finalize all billing information between hotels and vendors. • Categorize imagery for leverage on property websites and OTAs (online travel agents). • Audit any aged digital assets with field marketing and schedule new shoots. • Review portfolios in the case of a local vendor/studio with brand art directors. "Office Hours" – (Emails & Phone Calls): Daily communication with AMs (account managers), on-property staff, MI HQ employees, photographers etc. Oliver (Getty) Stock Purchasing”- Purchasing and delivering requested stock assets to the Oliver Design Team or property representative. Process: • Purchasing Assets – The Oliver design team and field post purchasing requests via a shared Google doc (SLA 1-2 Business Days). Link Here • Emailing Invoices – (24-48hrs post-purchase) Emailing property representative the Getty Invoice and following up if payment is not received. • Uploading Assets to SAL – Categorizing submitted assets with hashtags and usage rights documentation/purchasing receipts. “Photography Pre-Production Calls” - Scheduling and conducting pre-production calls for upcoming photoshoots. Each call typically runs 20-40 minutes. Pre-Production Call Format: • Intro: Walk through overall brand standards/guidelines • Shot List: Cover photoshoot tips for each space on the shot list • Q/A “Work Orders” – New Photo Submissions: Processing SAL property work orders for new photos and usage rights association. Photography – I assist on work order submission rarely (3-5 per week) “Chatter (Salesforce) Maintenance” - Drafting and replying to posts within the Americas photography group (Property Photography) “Reporting” – Compiling all task numbers into a presentation (monthly) • Pulling all numbers into a pdf and then sharing with team leaders. Chris Hennessy – Mgr. Photography (Brand, Marketing, & Digital) - Manage all property shoots in North America and consult on global divisions Goal/Role: Consistently help produce the highest level of branded photography to market hotels. The Property Photography Coordinator will be supporting the Account Managers in assisting properties to both plan and execute architectural photo shoots. This program will be directing property shoots from kick-off calls, to shooting, and submissions processing, through distribution. In addition, the coordinator will be a resource to help with digital asset management as well. Will field all image compliance questions surrounding usage rights, image technical requirements, brand standards, photo submissions, and hotel website functionality. Also act as the primary contact for purchasing/managing stock photography and reviewing local photographer portfolios for possible on-boarding. This will ensure that all photography submitted not only meets brand standards but is accredited to Marriott International. - Assists in all aspects of property photography production. (Pre/Post) - Assigning a brand approved photographer - Shot list finalization (meeting brand standards) - Property photo shoot preparation (review preliminary photos of each space and relay property contact information to photographer) - File photo shoot paperwork (captions, room type codes, and usage rights) - Runs a pre-production call to ensure brand alignment, hotel staff responsibility, and shoot schedule (Email call follow-up) - During the shoot advise on angles and styling/propping. - Once photos are finalized assist with submission to SAL/MDAM Additional Projects/Assistance - Legacy Usage Rights – Running reports to properties and field marketing managers to provide hotel status on image compliance. Contacting photographers with personalized lists of legacy photography in need of usage rights. - SAL/MDAM Work Orders –New photo uploads, video uploads, usage rights association, image file replacement, and caption changes. - Local Photographer Portfolio Review/Onboarding – Filing photographer portfolios for possible future shoots. Conducting test shoots with local photographers to review quality.
Photo Booth Attendant
One Chance Media2017 – 2019
The Staff Photo Booth Attendant is responsible for interacting with guests and assisting them with the usage of the photo booth. Always on time. All the attendants are responsible for driving to the events, setting up the photo booth, be engaging and outgoing with the guests, and advising booth best practices to guests.
Content Producer
MWWPR2013 – 2016
Visual Content Planning • Drafting social media posts to engage viewers and gain positive sentiment. • Scheduling and posting creative content across all social channels. • Staffing events to promote tourism to the NJ shore post hurricane Sandy. Event Video and Photography • Preparing the shot list, budget, and project timeline. • Organizing the shoot schedule, traveling to shoots, filming and editing the story. • Transferring all images securely to client and in a timely manner. Asset Organization • Labeling all photography and video assets onto a hard drive and server. • Tagging all content so it was readily accessible and easily downloadable. • Sending private links and zip files to graphic designers for further editing. Community Management • Writing event descriptions for Facebook and monthly newsletters. • Responding to all account emails and social media inquiries. • Providing current and projected social media statistics to clients on a daily basis. New Business Presentations • Scripting pitches and PowerPoint decks under tight deadlines. • Using imagery and video to tell a story and maintain client interest. • Active group brainstorming to think outside the box and spark creativity.
Busser, Delivery Driver, Food Runner
Lilo Pizza & Bistro2011 – 2011
This job fluctuated responsibilities between 3 restaurant positions. Busser, delivery, and food runner. Busser - clean tables, taking plates, utensils and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service. Also responsible for cleaning restaurant prior to closing. Delivery - Loading food, transporting it to the destination, making sure food safety standards are respected, collecting payments, and reporting any vehicle mechanical problems. At Lilo delivery drivers were also required to hand out promotional materials, and purchase daily food items from local grocery stores. Food Runner - Delivering food orders from the kitchen to customers' tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff. Communicating food orders to chefs, paying attention to priorities and restocking bar area.
Crew Member
Dunkin' Donuts2010 – 2010
Responsible for the opening shift each morning. Tasked with baking pastries, bagels, and muffins. Worked as a team member performing cashier duties, product assistance/assembly and cleaning, all while maintaining customer satisfaction. Expressed appreciation and invited customers to return to the store. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Camp Counselor
Champion Day Camp2006 – 2009
Completed 4 summers as an all-activity camp counselor. We were responsible for planning, leading, and implementing core and non-core programs for children (age 5-14) in a small group setting. Our focuses were the general safety and development, growth, and skill achievement of the participants each group. Will admit my favorite group activity was taking the group to the skatepark. - Played on the camp softball team each year - Perfect attendance all 4 years - Summer 2010 Champion Day Camp Counselor of The Year
Assistant Basketball Coach
St. Catherine's School2007 – 2009
Volunteer recreational basketball coach for Saint Catherine's School in Blauvelt, NY. We worked to impart knowledge and the understanding of techniques, allowing players to improve their performance and achieve goals. (Ages 8-10)
