Benjamin Engman
Operations & Training & Development Specialist · Moosejaw Mountaineering
Denver Metropolitan Area, CO
In My Own Words
Results-driven operations specialist with a focus on continuous development and growth delivering above-benchmark results and streamlining processes and roadmaps. Demonstrated expertise troubleshooting problems and building successful solutions. Effective communicator and leader with experience planning and executing cross-department strategies, driving profitability and customer satisfaction.
Work Experience
Operations & Training & Development Specialist
Moosejaw Mountaineering2021 – 2024
Member of operational team supporting 15 brick and mortar locations, responsible for a 20 million sales plan with 150+ employees - Developed and tested new retail focused programs including a more in-depth customer service program, a new POS system, BOPIS functionality and more - Created and presented learning and development materials to the entirety of the retail team. - Coached the new managers & staff to become the future leaders of the business - Created weekly, monthly, quarterly reports that looked into accountability, performance management, and growth - Responsible for educational and operational activities for opening new stores in new markets - Accountable for business profitability, inventory integrity and brick and mortar eComm fulfillment
General Manager of Moosejaw Grand Rapids
Moosejaw Mountaineering2018 – 2021
Hired on as a Sales Associate and worked my way up to General Manager in 2018. During that time my responsibilities included: - Led sales and created a profitable shop every year as General Manager - Built a team environment focused on a shared mission for the highest service levels - Organized payroll and staff schedules to maximize financial results - Planned strategies to achieve profitability and customer satisfaction - Operated as the Head Ski Technician from Fall ‘19 - Spring ’21