Arlen Mossgrove

Operations Specialist

2017 – Present

• Manage orders and communications between Kodiak Cakes and a growing number of customers

• Monitor operational relationships and performance of third party logistics companies

• Track Key Performance Indicators to provide insight to managers on operational performance

• Oversee key accounts such as Walmart, KeHE, HEB, Publix, and more

• Create training documents for new employees in a rapidly changing environment

Brand Ambassador

2017 – 2017

• Promote brand awareness through the planning and execution of field marketing events

• Executed Costco roadshows

• Gather useful insights on customer feedback at field events

• Provide Field Marketing Managers reports of the successes and opportunities for future events

• Pack and send out samples of products for marketing team members

• Provide concise and timely responses to customer service emails and calls

Ambassador Vice President

2015 – 2017

• Oversaw 38 student ambassadors. This included monitoring an extensive communication plan utilizing various social media platforms and conducting a weekly leadership course/training • Facilitated on-campus events for prospective students including tours, retreats and overnight stays • Interviewed and selected student ambassadors • Led orientation for over 2000 incoming Freshmen • Conducted extensive research on the factors linking social media to student recruitment

COLLEGE ATHLETE

2013 – 2015

DSU REBRANDING COMMITTEE, January 2016

When not working, I enjoy outdoor recreation including, skiing, rock climbing and mountain biking. I also enjoy playing sports and staying physically fit and active.

BACHELOR OF INTEGRATED STUDIES

2013 – 2017

BACHELOR OF INTEGRATED STUDIES