William Couch

Data and Email Security Administrator - MCTSS

East Amherst | United States

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Summary

Activity

Work experience

Erie 1 BOCES

Data and Email Security Administrator - MCTSS | 07/2020 - Current

- Responsible for the deployment and administration of multifactor authentication and single sign on solutions for New York State public school systems. 
- System administrator for Okta and Cisco Duo 
- Responsible for email administration, content management, email filtering for New York State public school systems
- System administrator for various FortiNet products, including FortiMail and FortiAnalyzer
- System administrator for various email products, including Google Workspace, Microsoft Exchange, and IBM Notes

Erie 1 Boces

Operations Communications Coordinator | 07/2018 - 07/2020

System Administration and Coordination for various apps and programs utilized by regional and statewide public school systems in New York State. 

Buffalo Felt Products

Account Representative | 07/2016 - 07/2018

-	Prospect and sell nonwoven or felted materials to new customers in a variety of industries, including industrial manufacturing, music, automotive, and hydroponic farming.
-	Assist current and prospect customers in choosing appropriate materials and custom designed materials to suit their needs
-	Create and provide marketing materials for customer use
-	Create and distribute updated customer databases and sales reports to inside sales staff. 

Felt Bicycles

Inside Sales Manager - Central and South America Distribution Sales Manager - Consumer Relationship Manager | 11/2010 - 12/2015

-	Led the Inside Sales staff of Felt Bicycles, a high-end boutique bicycle manufacturer. The Inside Sales team was responsible for B2B sales and technical support to Felt’s network of 750+ US dealers with an annual sales volume of over $35million. Extensive growth for fiscal year 2015, including several territories exceeding their yearly sales goals by the end of Q2. 
-	Created, implemented, and analyzed a variety of Microsoft Excel based sales and inventory reports in order to pursue more efficient standard operating procedures and maintain effective and productive sales methods.  
-	International sales management for Felt’s Central and South American distributors.  Responsible for negotiating, and creating distributor level sales, while building strong business partnerships.  Distributor base growth of +200%. 
-	Partnered with Senior Management in the development and implementation of sales programs, sales strategies, promotions, marketing initiatives, and new products.  

Tri-Spot Multisports

Director of Operations | 05/2009 - 11/2010

-	Oversaw day to day operations of Tri-Spot Multisports, a boutique, triathlon focused, retail store and training center. 
-	Created and implemented events, promotions and strategies to increase customer base and retail store sales.
-	Highly sought after fitting professional, with clients competing at numerous world class events including 70.3 IronMan World Championships and ITU Duathlon World Championships.
-	Guide all levels of cyclists and triathletes with cycling technique and training plans, with a focus on the beginner athlete, ensuring that they start their training in the right direction.
-	Assist local triathlon and cycling clubs with the planning and execution of various training, race strategy, and equipment maintenance seminars.
-	Event Manager for a variety of running and cycling competitions. Responsibilities included securing professional athlete attendance and managing guest celebrity appearances.
-	Create, maintain, and distribute all marketing materials

Handlebars Cycle Co

Store Manager | 06/2003 - 05/2009

-	Oversaw day to day operations of Handlebars Cycle Co., a boutique, cycling focused, retail store.  
-	Led store employees in providing a high level of customer service with a personal touch to every customer.  Built a strong and loyal base of return and referral based customers. 
-	Helped to lead the store to a BRAIN Top 100 selection for 2008.
-	Consistently drove store sales, helping the company to surpass $1million in sales for 2008 and 2009.  
-	Responsible for maintaining inventory levels of all store product. 
-	Event Manager for store sponsored and promoted cycling events.  Worked with community leaders and event planners to schedule and attend health and wellness seminars and community events.