Tommy Sims

General Manager · Ski Haus Flagstaff

Flagstaff, AZ

In My Own Words

Growing up in a Concrete Jungle such as Chicago is, I have always been intrigued by outdoor sports because of the nature I was denied. All I have wanted my whole life is to be emersed in the action sports community, and now that I have moved out west, I have done my best to do so. I am a motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. I excelled at being a friendly sales associate that is adept at working in diverse retail and customer service environments and have extensive experience in merchandising, POS systems and cash handling as well as being a experienced store manager with strong leadership and relationship-building skills.

Work Experience

SF

General Manager

Ski Haus Flagstaff

2014 – Present

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided an elevated customer experience to generate a loyal cliente`le. Built long-term customer relationships and advised customers on purchases and promotions. Developed reputation as an efficient service provider with high levels of accuracy. Scheduled and led weekly store meetings for all employees. Conducted store inventories once per quarter. Assigned employees to specific duties to best meet the needs of the store. Counted cash drawers and made bank deposits. Interviewed job candidates and made staffing decisions. Reordered inventory when it dropped below predetermined levels.

SF