Tessa Pirkola
Executive Team Leader- Service and Engagement
Palm Coast | United States
Skills
No information
Interests
Snowboarding
Skateboarding
Surfing
Improv comedy
Trajectory
Jun 2019 — Now
Executive Team Leader- Service and Engagement · Target
• Led a team of two leaders and 35 individuals through effective developmental conversations, a positive culture of accountability, trust, and respect, and an established mutual vision towards a common goal
• Anticipated staffing needs through future sales goals, historical data, and first hand observations by executing core and seasonal recruiting for over 180 team members
• Achieved service and engagement weekly metrics and goals through implementing new processes and projects using proper planning skills, performance management, and motivation
• Allocated close to 900 hours of payroll per week in order to support a frictionless guest experience throughout peak store times
• Assisted all departments within the store including General Merchandise, Fulfillment, Specialty Sales, Food and Beverage, Asset Protections, and Human Resources during Leader on Duty shifts
Feb 2019 — May 2019
Student Events Assistant · University of Florida Alumni Association
Jun 2017 — May 2019
Marketing Chair · Theatre Strike Force
• Designed over 15 visual flyers through Adobe Spark to distribute for weekly improv and sketch shows
• Created meaningful content to engage the student body through Facebook, Instagram, and Twitter
• Managed collaborative creative meetings to brainstorm new ways to promote the TSF club and reach a larger target audience
Jun 2018 — Aug 2018
Customer Service Team Manager Intern · Amazon.com
• Developed five customer service associates through analyzing calls, identifying coachable behaviors, and organizing weekly one on ones, during a 10 week period
• Improved overall attendance rate from 55% to 83% and interest rate from 21% to 49% in an Amazon Career Skills Program through improvements in program visibility, site engagement, and communication
• Executed all marketing management efforts towards program success including an engagement promotional video and the recruitment of ambassadors for the program
Mar 2018 — Jun 2018
Sales Associate · VANS
• Maintained knowledge of a variety of product categories to create a specialized shopping experience
• Exceeded sales goals compared to 9 other associates during the month of May to receive a performance award
• Generated a 98% conversion rate on customer rewards membership sign up by effectively speaking to program benefits and perks
Jan 2017 — Mar 2017
Public Relations Intern · Collegiate Skate Tour
• Managed the registration and raffle booth for a skate contest with over 40 participants and 100 attendees
• Solicited over $300 in donations from over 10 local businesses for the raffle event while representing the Universities Skateboarding Club
• Assisted off-site managers by maintaining all correspondence with local businesses to coordinate the event
Mar 2016 — Aug 2017
Sales Associate · Driftwood Surf Shop
• Assisted over 70 customers per day in individualized shopping needs
• Maintained familiarity of surf and skate products
• Organized and displayed new products daily.
• Met with vendors to assist in selecting seasonal clothing
• Led surf clinic as instructor for large groups ranging in age from 8-16
Aug 2012 — Aug 2013
Sponsored Representative · Pipeline SurfShop
• Participated in skateboarding competitions on behalf of Pipeline Surf Shop
• Appeared in photoshoots and advertisements for Pipeline Surf Shop
• Supported Pipeline Surf Shop through personal appearance and maintaining a respectable and professional image
Activity
Education history
University of Florida
Bachelors Degree of Business in Marketing | 2015 - 2019
