Steven Hurley

Inbound Sales Agent

Costa Mesa | United States

Skills

No information

Interests

Video editing

Snowboarding

Skateboarding

Photography

Cinematography

Industries

Outdoor

Skate

Snow

Home Summary Activity Projects Work experience Education history Connections Companies

In my own words

— Steven

Recent College Graduate with an eagerness to obtain an entry level marketing or sales position within the Action Sports Industry.

Currently looking to relocate to Southern California.

As a longtime skateboarder and snowboarder, I have transferred my love for board sports into leadership roles as both President/Co-Founder and Executive Board Member of two different student organizations for 3+ years.

Until recently, I had served as President and Co-Founder of Skate Ilstu at Illinois State University. In this role, I had oversaw and assisted in students completing event objectives and social media marketing goals, as well as planning and leading club meetings to encourage group collaboration and cohesion. All club priorities were geared to generate student interest in organization participation.

In a similar role, I had served as Executive Board Member for Illinois State Snow Crew, where I expressed marketing strategies with other board members to promote Campus-wide awareness. I also assisted in the successful planning, marketing, and implementing of 3 annual ski excursions of over 100 students to various locations such as Wyoming, Utah, and Colorado.

Outside of my extracurricular activities, I have had numerous jobs that have given me 5+ years of excellent customer service experience. I hope to take my knowledge of customer needs and satisfaction to a larger scale, by entering into a marketing role which can help connect products and services that enhance their lives.

Trajectory

Jul 2016 — Now

Inbound Sales Agent · Vivid Seats LLC

Handled and pursued both inbound and outbound calls, translating warm customer leads into sales. Utilized strong selling and influencing skills to exceed revenue targets, retention, accuracy, and customer experience goals. Consistently gave superb customer service, providing requested information and diffusing complaints. Developed and grew relationships with both new and existing customers to expand client base.

May 2015 — Now

Assistant Buyer · Jeric's Skate Shop

Identified business and fashion trends to forecast increases in business sales. Recommended sources for new products and new retail vendors to expand and maintain business relationships. Participated in trade shows and vendor demos to analyze products and make final recommendations with the Buyer.

Jun 2015 — Sep 2015

Retail Sales Specialist (Seasonal) · Oakley

Ensure effective merchandise of products and displays to optimize sales and profitability. Resolve customer concerns through utilization of Oakley product knowledge and services. Process customer transactions and manage store funds. Engage in sales campaigns, offer excellent customer service in interactions.

Jul 2014 — May 2015

Floor Associate · Macy's

Assisted customers in purchase process Reported and carried out tasks given by managers Maintained and recovered merchandise on sales floor

Aug 2011 — Dec 2014

Dining Associate · Illinois State University

Carried out duties delegated from multiple managers Provided excellent and consistent customer service Worked multiple venues consisting of cleaning, preparing, and serving food around dining facility

Jun 2012 — Aug 2012

Account Executive Intern · MJ Rifkin Inc

• Established new B2B accounts by initiating client relationships and generating sales leads • Utilized product knowledge to understand and manage client’s specific needs • Facilitated communication between clients and project coordinator to maintain and expand client base

Dec 2011 — Mar 2012

Snowboard Instructor · Four Lakes Recreation

Demonstrated to groups of 5-10 the basics of snowboarding Provided individual attention to customers. Reported to supervisor with any customer concerns or questions.