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Skate

Snow

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Snowboarding

Skateboarding

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Inbound Sales Agent

Marketing & Sales

Recent College Graduate with an eagerness to obtain an entry level marketing or sales position within the Action Sports Industry. Currently looking to relocate to Southern California.

As a longtime skateboarder and snowboarder, I have transferred my love for board sports into leadership roles as both President/Co-Founder and Executive Board Member of two different student organizations for 3+ years.

Until recently, I had served as President and Co-Founder of Skate Ilstu at Illinois State University. In this role, I had oversaw and assisted in students completing event objectives and social media marketing goals, as well as planning and leading club meetings to encourage group collaboration and cohesion. All club priorities were geared to generate student interest in organization participation. 

In a similar role, I had served as Executive Board Member for Illinois State Snow Crew, where I expressed marketing strategies with other board members to promote Campus-wide awareness. I also assisted in the successful planning, marketing, and implementing of 3 annual ski excursions of over 100 students to various locations such as Wyoming, Utah, and Colorado.

Outside of my extracurricular activities, I have had numerous jobs that have given me 5+ years of excellent customer service experience. I hope to take my knowledge of customer needs and satisfaction to a larger scale, by entering into a marketing role which can help connect products and services that enhance their lives.

Handled and pursued both inbound and outbound calls, translating warm customer leads into sales.

Utilized strong selling and influencing skills to exceed revenue targets, retention, accuracy, and customer experience goals.

Consistently gave superb customer service, providing requested information and diffusing complaints.

Developed and grew relationships with both new and existing customers to expand client base.

Identified business and fashion trends to forecast increases in business sales.

Recommended sources for new products and new retail vendors to expand and maintain business relationships.

Participated in trade shows and vendor demos to analyze products and make final recommendations with the Buyer.

Assistant Buyer

Ensure effective merchandise of products and displays to optimize sales and profitability.
Resolve customer concerns through utilization of Oakley product knowledge and services.
Process customer transactions and manage store funds.
Engage in sales campaigns, offer excellent customer service in interactions.

Retail Sales Specialist (Seasonal)

Assisted customers in purchase process
Reported and carried out tasks given by managers
Maintained and recovered merchandise on sales floor

Floor Associate

Carried out duties delegated from multiple managers
Provided excellent and consistent customer service
Worked multiple venues consisting of cleaning, preparing, and serving food around dining facility

Dining Associate

•	Established new B2B accounts by initiating client relationships and generating sales leads
•	Utilized product knowledge to understand and manage client’s specific needs 
•	Facilitated communication between clients and project coordinator to maintain and expand client base

Account Executive Intern

Demonstrated to groups of 5-10 the basics of snowboarding
Provided individual attention to customers.
Reported to supervisor with any customer concerns or questions.

Snowboard Instructor

Steven Hurley is an Inbound Sales Agent at Vivid Seats LLC in Costa Mesa, CA. View their experience, skills and work history on Malakye — the professional…

Steven Hurley — Inbound Sales Agent at Vivid Seats LLC

Steven Hurley

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