Roudrik Horne
JLH Technologies · UCM /System Admin/Active Directory Admin Contractor
Tacoma, WA
In My Own Words
Hello, and good day, My work experience spans many genres of work, from sales, retail management,( worked at snow, surf and skate shop as a assit. manager, buyer and sales associate.) , snowboard instructor, martial arts instructor, volunteering (when I can trail building at my local trails), and being a business owner. Thirty years of work experience and it has been a great learning experience, now I'm in the Information Technology field and have been for over the past 6yrs, here are some of the areas I cover; Project Coordinator/Deployment Coordination(Point of Sale), Active Directory Administration, Help Desk/Systems Analyst. My loves in life contain snowboarding for over 25yrs , Martial Arts, and a newly found love MTB, downhill, dj ......love it all! Looking to source all my past experiences into a dream job in fields that I enjoy and others are passionate about. Thank you for taking time out to read and have a great day!
Work Experience
JLH Technologies
UCM /System Admin/Active Directory Admin Contractor2017 – 2017
• Provide thoughtful leadership across a broad range of identity and access management technologies and processes including Active Directory and System Administration, Exchange, O365, Server Administration using Remote Access tools, Group Policy Administration, identity lifecycle management, separation of duties analysis, role management, access request system, identity federation, privileged access management, access re-certifications, entitlements catalogs, etc. • Provide assessment of team performance to appropriate management. • Provided coordination on problem solving and support issues with other work groups, maintaining good inter-departmental relationships. • Partnering with engineering, program management, and operations personnel within the service delivery organization to implement changes to process and technology. • Communicating objectives, strategies, and progress to
Active Directory Administration/ User Change Management/System Administration
Nortek2016 – 2017
• As an AD Admin we participated in or developed mechanisms for establishing, monitoring and integrating project elements, product configuration and communications concerning change management processes and decisions. • Provided coordination on problem-solving and support issues with other work groups, maintaining good inter-departmental relationships with engineers, developers, help desk and depot managers. • Often consulted with leadership and integrated organizational strategy and initiatives to develop project deliverables. • Ensured assigned individuals are executing the identified and assigned tasks and providing appropriate tracking and reporting per plan. • Helped coordinate project changes and incorporate changes into project control systems to maintain work statements, cost and schedule baselines. Transitions projects to the customer for on-going support. • Provided assessment of team performance to appropriate management. • Performed User Change Management
Onboarding Ambassador L1-3
Avanade2015 – 2015
• Thoughtful, analytical, and high energy Onboarding and "Modern Support Ambassador” and joined a new team that was responsible for delivering modern, cloud-based on boarding support services. The On boarding • Ambassador role was responsible for the technical aspects of on boarding customers and partners to The Cloud and O365, which includes providing proactive guidance and remediation assistance. • I helped transform the traditional on premises deployment approach to an automated Cloud Services On boarding Service for small and medium size businesses. • IT Administrative working knowledge in; Office 365 SMB/Enterprise, Exchange, Deployments, Migrations,(Azure) Active Directory, CMAT trained and compliant, CRM trained, Outlook • Setup and configurations, Operating Systems, Networking, Personal Computing Devices. Exchange specific knowledge; to all new Office365 Cloud services. • Strong technical background, Experience with and understanding of mail transport fundamentals (POP/IMAP/
POS Deployment Coordinator (PM)
Savers INC2014 – 2014
• Project Coordinator/Project Manager for a multinational POS conversion. • Comprehensive experience with International IT rolls outs/implementations. • POS Coordination and Administration. • Overseeing the Installation of new or upgraded hardware. • Remote and Server setup, updating, script and program installs. • Installed Basic and advanced Exchange Server 2012 Tools • Prepare AD and Domain for population of old and new users • Updated and maintained Active Directory Forrest configuration and administration • Analyzed, tested, and after client approval, implement emerging and compatible technologies as needed. • Microsoft Windows 7/8/10 Enterprise and 2012 Windows Server Administration, SCCM, PowerShell • Daily operations also included handling user support tickets, server maintenance, data migrations, backups, and deployments of Microsoft Exchange on new computers. • I have had extensive experience in managing, designing, implementing and migrating AD Domains, MS Exchange and DHCP
PC Refresh Deployment Management
Weyerhaeuser2013 – 2014
• Perform PC refresh activities. Based out of the corporate region. Perform PC replacement/migration from Windows XP to Windows 7 / 8. Perform PC set up, domain join, data migration, application installs using basic and advanced Exchange Server 2010 Tools • Supported Exchange 2007/2010 environment in a high availability environment. • Daily operations also included handling, Asset Management, HP Asset Manager, support tickets, server maintenance, data migrations, backups, and deployments of Microsoft Exchange on new computers. • Analyzed, tested, and after client approval, implement emerging and compatible technologies as needed. • Supported and deployed Office 365 when necessary. • I have had extensive experience in managing, designing, implementing and migrating AD Domains, MS Exchange and DHCP/DNS in enterprise environments as Deployment/Depot Manager • Microsoft Active Directory administration. • Microsoft Windows 7 and Windows Server administration • Assisted with the implementati
Associated User Support Center Agent
Liberty Mutual2013 – 2013
• As an IT Support Center Agent, I responded immediately to incoming requests and inquiries by analyzing problems and conducting resolution via Telephone, E-Mail, and/or Web • As a Support Center Agent and IT Technician, I conducted extensive trouble shooting and systems analysis to seek and perform resolutions to perceived problems in Windows and Apple operating systems, Microsoft software, and virus and security software. I performed tasks directly related to networking and wiring printers as well as other peripherals (installing drivers, routers and troubleshooting problematic devices.), all involving several levels of difficulty. • I facilitated technology set-up, systems analysis, problem solving, E-mail Conversions, Data Applications. Aided in maintaining and developing applications, mainframe and midrange operation. Tracked status of resolution, support and follow-up to ensure custo
