Roberto Lopez

• Front of the house exemplar providing customer care and driving solution sales for a big box retailer exceeding all parameters for service and annual fiscal goals • Daily merchandising and inventory management across all store departments utilizing heaving operating equipment, corporate defined plans and point of presence materials • Processing and fulfillment of multiple product sets utilizing both a customer maintenance software as well as POS systems • Comfortable handling cash and executing daily cash management operations • Order intake, processing, confirmation and invoicing while working directly with sales, product

• Order intake, processing, confirmation and invoicing while working directly with sales, product management/procurement, credit and warehouse teams for a premier boutique wine distributor • With operations management established customer service guidelines and training materials for incorporation of a virtual office for Hawaii • Constant phone and email communication with over 30 sales representatives, providing direct product, inventory, allocation, restrictions and pertinent sales information

• Via telephone and email provided national dealer and consumer support resulting in a high volume distribution/shipping of parts and services • High volume sales interactions via phone and direct contact with retail and distribution channels • Planning, direct execution, reporting and accounting for a 8% loss totaling over one million dollars due to FLOW 2005 product recall • Strategic planning, fiscal reporting in addition to original equipment manufacturer product procurement

• Extensive lead generation and sales for an established skateboard manufacturer and distribution company