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Wake

Flooring Specialist, Kitchen and Bath Associate, Appliance Sales

Specialist & Consultant

Customer care and driving sales for the success of a brand or store are my primary professional goals. I enjoy working with retail owners and decision makers as well as the public to analyze their product needs, procurement concerns and purchasing constraints. I provide and present more than effective solutions, but instill measurable value in the brand as well as an ability to foster a sound professional relationship. I am a clear and concise communicator with a professional demeanor. I am accustomed to presenting products to diverse groups and decision makers. 
Understanding the retail sales process, I maintain the operational standards set by my employer while satisfying customer expectations. I enjoy navigating inventory systems and comfortable working with a product base made up of thousands of SKUs. I am highly analytical and easily adopt new inventory systems. 
I have previously, worked as both an action sports retail manager and sales associate in the skate and snow board industries, thus I understand the importance of fiscal tracking, product merchandising  and achieving sales goals. Lastly, I feel that I can immediately contribute positively to your bottom line while enhancing the service level expected from your group. I look forward to the opportunity to demonstrate that I could be an asset to both your image and customers.

• Front of the house exemplar providing customer care and driving solution sales for a big box retailer exceeding all parameters for service and annual fiscal goals
• Daily merchandising and inventory management across all store departments utilizing heaving operating equipment, corporate defined plans and point of presence materials
• Processing and fulfillment of multiple product sets utilizing both a customer maintenance software as well as POS systems
• Comfortable handling cash and executing daily cash management operations 
• Order intake, processing, confirmation and invoicing while working directly with sales, product

• Order intake, processing, confirmation and invoicing while working directly with sales, product management/procurement, credit and warehouse teams for a premier boutique wine distributor
• With operations management established customer service guidelines and training materials for incorporation of a virtual office for Hawaii
• Constant phone and email communication with over 30 sales representatives, providing direct product, inventory, allocation, restrictions and pertinent sales information

Customer Service and Order Entry

• Via telephone and email provided national dealer and consumer support resulting in a high volume distribution/shipping of parts and services
• High volume sales interactions via phone and direct contact with retail and distribution channels
• Planning, direct execution, reporting and accounting for a 8% loss totaling over one million dollars due to FLOW 2005 product recall
• Strategic planning, fiscal reporting in addition to original equipment manufacturer product procurement

Parts and Warranty Coordinator

• Extensive lead generation and sales for an established skateboard manufacturer and distribution company

Inside Sales Represenative

Roberto Lopez is a Flooring Specialist, Kitchen and Bath Associate, Appliance Sales at The Home Depot in Chicago, IL.

Roberto Lopez

Roberto Lopez

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Summary