Richard Young
Sr. IT Manager · Vail Resorts Management Company
Boulder, CO
In My Own Words
• Developed my role to bolster collaboration in direct support of business decision makers to align the ecosystems and meet acquisition and integration requirements. • Member of multiple steering committees for ecommerce, Hospitality, Loyalty and Retail applications. • Expanded realm of my roles to encompass all lines of business within the company • Designed and implemented PCI/SOX compliant environments as a Tier 1 merchant • Resourcefully scaled environments and leveraged cloud solutions to deliver content on a global scale
Work Experience
Sr. IT Manager
Vail Resorts Management Company2014 – 2019
Key Accountabilities: • Developed multi-year strategies and managed technology solutions that resulted in the effective delivery of all ecommerce applications, distributed business applications, integrated services and managed systems across the Vail Resorts enterprise. • Spearhead the implementation of DevOps between the diverse development, central operations and production support teams. • Developed deliberate processes and services within the infrastructure team to provide multi-year solutions for M&A growth. Key Accomplishments: • Project managed all infrastructural implementations for an on-prem Central Reservations system consisting of 8 custom applications and over 50 systems and services. Enabling a multi-million-dollar revenue stream. • Architected application domains to enable doubling the number of custom eCommerce applications deployed and supported while maintaining team size. • Assessed and gained funding to improve solutions for edge based performance, security, DNS management, Certificate provisioning and IP Domain acquisitions. • Recognized as catalyst of 99.8% uptime for major revenue systems • Proficiently rolled out Akamai's top performance and security modules; without code changes, increasing the performance of major brand sites by 30-50%
Manager
Vail Resorts Management Company2009 – 2014
Key Accountabilities: • Relied upon to forge strong business relationships with stakeholders to gain insights into new initiatives and requirements, then strategically position the environments accordingly • Seamlessly collaborated with in-house custom development teams to provide on-target web service outcomes • Ensured expert delivery of highly available ecommerce, brand and loyalty sites • Responsible for providing development leadership to a small reporting team. • Forecast and manage the web portion of the IT infrastructure annual budget Key Accomplishments: • Integrated Splunk to the ecosystem for visibility into dependent technologies across the enterprise, which lowered mean time to identification of errant systems/code • Deployed industry leading customer experience and loyalty application, EpicMix; orchestrated over 100 systems implementations of custom application across the resort footprints • Fulfilled PCI compliance rule for custom built code by implementing F5 ASM (WAF), which also created savings of time and money for releases • Successfully deployed Umbraco, a .net lightweight content management system to meet demand for quicker more flexible site management from multiple lines of business and 3rd party developers
Sr. Web Administrator
Vail Resorts Management Company2005 – 2009
• Key Accountabilities and Accomplishments upon request
