Nick Ramirez

King Ice/Marz Lyfe Covina, CA 91724 Customer Support Specialist/ Social Media Manager/ Clothing Designer Clothing/Accessories Designer • Designed T-shirts/sunglasses for the King Ice Apparel/Marz Lyfe collection. My sunglasses were featured in Nordstrom rack. Customer Service • Manage and assist a two-person customer service team. • Manage customer accounts with sensitive personal information. • Communicate with several external vendors including warehouse specialists, parcel transportation teams and bank account specialists. • Assist customers by operating multiple IT support systems (Amazon Seller Central, EBAY, Customer Service Chat Support System, Customer Service Phone Calls, Email Inquiries, Yotpo Website Reviews, and Social Media platforms) requiring a great deal of multi-tasking. Social Media Manager • Manage social media accounts for King Ice. • Develop product photos, schedule posts, engage with customers, increase following/engagement