Nicholas Santillan
Wholesale Service Associate · Stack’s Bowers Galleries
La Mirada, CAIn My Own Words
My main career objective is to obtain a progressive position within the lifestyle industry, with a company where my previous work experience and passions will be valuable for advancement.
Work Experience
Sales Operations/Customer Care
Oakley, Inc.2014 – 2016
-Prolific knowledge of eyewear, watches, and apparel -Extensive use of multiple functions with SAP and Hybris -Coordinate with multiple departments to create innovative solutions -Resolution of common discrepancies, escalations and systematic issues
Standard Issue/Prescription specialists
Oakley, Inc.2014 – 2016
-Meet and/or exceed quality assurance guidelines and increased quarterly sales by 16% YTD -Proficient resource for product knowledge and system procedures -Accurately identify legal documents for government and military officials -Obtain and generate RX information for medical eyewear -Assist government/military accounts with individual and bulk orders
Member Services
Los Coyotes Country Club2007 – 2014
-Consultant for member services -Assisted golf professionals with lessons and tournaments -Regulated use of time specifications in efficient manner for each golf group
Inventory/Visual Associate
Quiksilver, Inc.2012 – 2013
-Responsible for inventory and visual merchandising -Assisted in floor displays in compliance with visual standards -Performed fast-paced tasks efficiently within team and individual settings -Processed incoming and outgoing monetary transfers
Logistics & Distribution
Spec Tool Company2011 – 2012
-Delivered outsourced parts in a time efficient manner -Monitored machines and equipment for maintenance and repair -Responsible for assignment completion of work orders -Processed receipt and all documentation of all repairs, parts, and raw materials
