Kipp Godfrey

Manage operations of a sewing repair facility, specializing in technical outdoor fabrics and production techniques, that processes nearly one thousand orders a month, including DTC orders and contracted B2B warranty repairs with over 30 current Outdoor Industry brands; Develop new training tools, documents and procedures for customer service, operations and production; Develop new techniques for repair/modification of outdoor gear; Develop and manage contract production recall projects and custom/cut-and-sew projects with brand partners or end consumers; Experience in supply/materials purchasing; Experience implementing Lean Manufacturing and Continuous Improvement practices; Manage direct consumer services and corporate account services; Establish, develop and maintain warranty/corporate accounts; Write copy for website and warranty partner proposals; Establish/Develop new hire training procedures for all employee roles; Manage hiring/firing and employee performance reviews.

General customer service rep; Communications lead; Warranty/Corporate accounts rep.

Field inquiries via phone and email regarding technical, general and warranty questions about company products; Warranty service and repair; Foster return clientele, bolster brand name, and educate consumers about new products.

Interact with customers on a daily basis to build clientele and educate about our products; Operate/maintain shipping department and online store platforms; Operate POS software, Create/receive PO's, place orders, and communicate with manufacturers and sales representatives.

Operate register and organize product displays; Interacting with customers to foster a comfortable environment to help build clientele; Organize/book guided fly fishing trips.