Kenzie Johnston

Project Manager

2017 – Present

Implementation, Acquisition, Annual Enrollment and Offboarding for Benefit Administration firm. • Identify risks, resource constraints, and pivot project due to scope changes inherent in project management • Coordinate and communicate project objectives to team members, executives and clients in a clear and timely manner • Communicate in-depth knowledge of SaaS platform structure and logic to clients in an easily digestible manner, appropriate to their level • Create effective project plans to maximize resource talents and availability using Clarizen workforce management tool • Partner with vendors to foster collaboration and ensure predecessor tasks are completed timely, leading to success on the project overall • Lead team by taking initiative and driving all tasks/milestones to completion in a fast-paced environment • Direct multiple teams simultaneously utilizing agile or waterfall methodologies • Engage with sales team, presenting to clients, to win new business and upsell new products • Develop training materials; conduct client training onsite and peer development for internal team • Conduct onsite client validation and end to end user acceptance testing (UAT) to ensure expectations are met or exceeded before Go Live

Project Manager

Executive Project Manager

2015 – 2016

Management and Execution of client and internal deliverables for operational transformation consulting firm. • Guided client through software development life cycle (SDLC), helping start-up client to refine platform for enhanced user experience during platform conversion • Operated and implemented new and existing SaaS platforms for clients and operations team • Provided Agile/Scrum process development - emphasizing transparency and collaboration with clients to insure on-time, on-budget deliverables • Managed and supported selection and onboarding of new consultants for client needs • Promoted to Communications and Executive Project Manager after 3 months as Coordinator • Grew employee volunteer and social outreach programs, with over 80% company participation and exceeded contribution goals set every quarter • Supported C-suite and executive branch goals by aligning cross-functional teams to their agenda • Event planner extraordinaire - orchestrated and marketed all company events and conferences; besting attendance targets and completing events at or under budget • Developed and maintained operation reports including pipeline, utilization, contract management • Supervised and executed marketing plan in collaboration with VP, Operations and Creative Team • Mindful of BCorp designation- always working towards sustainable, people-driven, collaborative processes • Skilled in SalesForce, SmartSheet, Clarizen, Box and Microsoft Office

Billing / Accounts Receivable

Billing Coordinator

2013 – 2015

Responsible for all aspects of billing, AR reporting and collections for midsize law firm. • Implemented new billing platform using Agile/Scrum development process to tailor platform to fit specific needs of the firm • Trained all employees on new time entry system software and amended the Service Level Agreement with vendor for better support • Forecasted monthly operating and capital expenses by devising new reports • Responsible for editing, revising, internal distribution, and client distribution of over 2000 invoices monthly • Supervised cash flow between trust accounts, retainers and general account to maximize liquid capital • Promoted after six months with firm to manage billing department, decreased old AR by 33% in five months • Maintained detailed records of all disbursements for each client and tracked within budgets • Identified clients with outstanding AR, circulated and tracked monthly statements and payments • Created and maintained individual billing portfolios for each client and matter • Monitored invoices to ensure compliance with all client requirements and engagement letters • Proficient with Collaborati, Serengeti, Passport and TyMetrix electronic billing portals

Data and Research Analysis

BS

1990 – 1994

BS