Kandyce Sampson

Store Manager · Eastern Mountain Sports

Falmouth, MA

In My Own Words

What you will learn from me is that my background is mostly in retail management and customer service. I'm the type of person who will do everything I can to excel and surpass expectations. I'm a young and athletic woman professional with a background in SUP, both surfing and more recently racing. I have a passion for most board sports including snowboarding and longboard skateboarding. Other things you will find is my passion for the outdoors, dedication to my peers, coworkers, and place of work, and I believe you should live to work, NOT work to live. There's nothing I love more than catching and early beach break, or catching the ASP world tour online. You can always find me waist deep in salt water, or hanging with my two ACD pups on a local trail.

Work Experience

Store Manager

Eastern Mountain Sports

2018 – Present

Manages, recruits, trains staff of 15-25. Responsible for driving sales in my store, achieving exceptional KPIs, creating a sense of community with our customers, and sharing the joys of the outdoor industry by hiring likeminded people. Have fun, and your customers have fun.

Store Manager

Fat Face

2018 – 2018

Managing a new resort location store in the US. My focus is on growing my business within the local and tourist community in a dynamic environment while increasing brand recognition. I work closely with product allocations and store planning to tailor my stores assortment to its ideal customer to increase profits within our 8 week peak season. Event planning, strong organizational skills, and confidence are a must.

sales executive

innSeason Resort

2017 – 2018

Timeshare sales for premier New England Resort

Inside Sales for East Coast, puerto rico, hawaii, and more

MTI Adventurewear

2017 – 2017

In house sales for over 500 accounts in my territory. Trade show planning and execution, creating orders for customers, B2B management, customer service, etc...

Store Manager

Eastern Mountain Sports

2015 – 2017

As the Store Manager I am fully committed to my customers, staff community and company. My job is to motivate and lead my staff, to provide the best customer service to my customers, and increase sale through corporate driven direction. I succeed when I can train and develop each and every staff member to become successful in any and all roles they seek out within Eastern Mountain Sports. As a leader I provide them with the direction, understanding and tools necessary to hit our target KPI's. By doing this I help my staff work together to increase profits, conversion, product sales goals, and CRM percentages all while taking care of every customer start to finish. Scheduling, maintenance, recruiting, empowering, training, developing, and planning are among other things that keep me busy on my professional world. I direct my store and leadership team through understanding the WHY.

Store Manager

Eastern Mountain Sports

2014 – 2015

Managed a million dollar store, grew profits, increased staff productivity, hired, fired, and promoted individuals that fit the brand and atmosphere of the outdoor industry. Payroll management, schedule writing, cleaning, delegating, bridged the gap between corporate and our little store, provided direction and leadership to 8-10 employees on a day to day basis, this also included crisis management.

Floor Supervisor

Eastern Mountain Sports

2008 – 2013

outfitting customers and driving sales and profit performance. training and managing the performance and development of knowledgeable, passionate, outdoor-oriented, customer service focused Guides, supervisors; retail operations management (i.e. pricing, shipping and receiving, visual merchandising); business generation through maximizing existing practices and creating new, innovative approaches; and effective on-floor leadership that delivers outstanding customer service. I have worked in multiple stores and worked with a great team of people in the grand opening of many stores in the New England area. (Examples: Warwick, RI. Bourne, MA. , Northborough, MA. Stamford, CT Including two major multilevel store merchandising flips in SOHO, NY, and UWS, NY)

Stock Room Manager

Hollister Co.

2006 – 2007

I was in control off all back room operations including a staff of 6-8. Inventory control, damages, shipping and receiving, floor sets, organization, running USR's (unit sold report), and fulfilling those. Store planning merchandise, upholding visual standards through out the store.

Interests

FashionSnowboardingRoller derbyNew technologyBikingCoffeeSupManagement trainingMerchandisingProduct trainingEffective shortcutsEffective leadershipBusiness managementNew store openings