Kailee Riley
INTERIM DISTRICT MANAGER · LOFT
San Clemente
In My Own Words
while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive revenue growth and increase customer loyalty.
Work Experience
INTERIM DISTRICT MANAGER
LOFT2022 – Present
LOFT CA ? Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. ? Controlled store inventory and reviewed cash handling and operations reports. ? Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. ? Trained team members in successful strategies to meet operational and sales targets. ? Submitted reports to senior management to aid in business decision-making and planning. ? Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance. ? Developed growth strategies for network of 19 stores.
MULTI-STORE MANAGER
LOFT2020 – Present
? Plan, organize, and direct the activities of multiple locations ? Create weekly schedules, review all schedules for the district ? Conduct interviews and manage the hiring process ? Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance. ? Manage the visual merchandising of multiple locations ? Manage and lead teams to form a sales and customer service culture ? Provide training and coaching to team members ? Coach and train managers to prepare for future management positions
GENERAL MANAGER
Motorsports2019 – 2020
? Create and manage weekly schedule ? Oversee all vehicle builds on both sides of the business ? Ordering and Parts management ? Manage and handle all sales transactions ? Manage payroll and finances ? Bookkeeping ? Conduct all communication between JPS and vendors Manage and schedule all transport/deliveries ? Create and maintain website and all social media Communication and follow ups with all clients
EXECUTIVE ASSISTANT TO THE PRESIDENT
RJ Sports California2019 – 2020
? Screened calls and emails and responded accordingly to support executive correspondence. ? Processed travel expenses and reimbursements for executive team and senior management group. ? Facilitated training and onboarding for incoming office staff. ? Organized and coordinated conferences and monthly meetings. ? Creation of all companies ' presentations and materials ? Research for all sports industries ? Lead generation for each sports category ? Product design and development with clients ? Tech pack creation ? Coordinate / oversee every order from design to delivery
STORE MANAGER
FedEx2017 – 2019
? Office ? Plan, organize, and direct the day-to-day activities of assistant managers and team members Create and manage the weekly schedule ? Conduct Interviews and manage the hiring process ? Manage and lead team to meet sales and customer service goals ? Provide training and coaching to not only my stores team but new team members within the district ? Ensuring compliance with SOP ? Perform administrative duties, including CSM, Financials, and Performance Calendars, HISTORY ? Ensure all team members achieve compliance with required training ? Manage multiple customers and competing priorities in a dynamic environment, while consistently providing excellent customer experience
