Julian Girafalco

Department Manager-Business Education I manage a team of four high-performing educators in the high school Business, Information Technology, and Computer Department. While in this role, I worked with my team to create a departmental strategic plan including the design, revision, and implementation of curriculum. Additional tasks that I am responsible for is the creation and delivery of IT training curriculum to department members and conduct professional development for colleagues. • Created strategic five-year department plan, which is expected to increase student enrollment, while automating daily procedures. • Project scope includes: project management, market research, trend analysis, needs assessment, stakeholder management, go-to-market delivery of new curriculum • Present Information Technology focused professional development and training workshops to colleagues • Foster relationships with administration and colleagues to meet organizational goals

Marketing and Business Development July 2012-February 2017 I performed analysis using SQL for use in customer marketing, vendor relations, and inventory purchase decisions. In this role, I created the company brand guide and marketing strategies to increase customer base and reduce “revenue left on the table”. I collaborated with the management team to establish a customer loyalty program to increase customer retention. • Designed, deployed, and maintained multi-channel business development strategies • Applied quantitative analysis to develop data-driven marketing campaigns and promotions • Employed CRM system to drive in-store traffic, increasing active customer base from 7,200 to over 11,000 • Utilized SEO and site management best practices to increase site traffic General Manager August 2004-July 2012 I hired, managed, and trained new employees in a sales, service, and customer focused environment. I instituted a customer service training program.

Client Relations Associate-Institutional Investments I educated and informed clients of institutional retirement accounts and executed accurate portfolio modifications to 401k and 403b plans. This role also included training and mentoring new employees in call center environment. • Assisted investors in meeting financial objectives by consistently evaluating, planning, and adjusting their portfolios to ensure the greatest potential was achieved • Used proprietary SAP ERP software to interact with 75-100 clients per day • Established relationships with clients to understand investment needs and position appropriate products and services