Josh McCormick

Laser Marking Specialist & Quality Control

2021 – 2023

• Programmed triaxial Tykma Electrox EMS 400 fiber laser with Scriba 3 software, and engineered custom fixtures for engraving ISO 13485 certified surgical cases, caddies, and various medical instruments. • Consistently executed projects with precision, maintaining accuracy within 0.01” maximum tolerance. • Established new operating procedures and developed training protocols to improve quality and efficiency.

Sales Consultant & Customer Service

2016 – 2020

• Addressed client needs and budget to determine appropriate products and finalize sales. • Attended additional training sessions to continue building knowledge of industry trends. • Shared information to promote add-on items, increasing revenue and enhancing guest experience.

Technical Support & Customer Service

2018 – 2019

• Assisted a worldwide customer base with resolving all types of mechanical, electrical, networking, programming, digital assets, and other technical issues via email and phone communications. • Initiated directives to implement new methodology for quickly and accurately troubleshooting issues. • Vastly improved departmental capabilities, productivity, and reduced errors by creating a digital mindmap. • Required strong ability to listen, communicate, and mediate with all levels of clientele.

Graphic Design & Laser Specialist

2017 – 2018

• Designed graphics, vector conversion, and product development with Corel Draw and Adobe software. • Laser engraved signs, awards, badges, plaques, plates, etc. on Universal & Kaitian Lasers. • Fixed & updated large database of digital files to improve quality and efficiency.

Marketing, Manager, Web Developer, Laser Engraver, Customer Service

2015 – 2016

• Created custom laser engraved memorials on Universal Laser for distribution throughout USA. • Developed products, website, and digital marketing with NetSuite Lead Formix and Callidus Cloud. • Managed a small team to drive product sales and delivery for Central and Eastern US territories.

Creative & Production Specialist

2013 – 2014

• Developed art with Photoshop and Illustrator for Trotec Lasers and RasterLink for UV printing. • Improved workplace processes, production, and design standards to increase company-wide proficiency. • New initiatives resulted in annual cost savings of over $80k, and expanded employee training.

Snowboard Instructor, Guest Services, Sales Associate, Rental Technician

2012 – 2013

• Introduced all ages and skill levels to new snow sports techniques on a daily basis. • Helped students gain confidence with on-hill activities by sharing ideas in a comprehensible and interesting format, with a focus on fun and safety. • Worked in several departments each day to fill roles as needed; instruction, sales, rentals, customer service, callbacks, billing on RTP, etc.

Snowboard Instructor

2010 – 2011

• Attained my Level 1 PSIA Snowboard Instructor's Certification. • Learned to ski so as to become a more versatile team member.

Snowboard Assembly

2010 – 2010

• Attached side walls to cores, adjusted and adhered full wrap edging to bases, and other general snowboard construction.

Lift Operator

2003 – 2004

• Ran fixed and detachable ski lifts to ensure the safety of occupants. • Prepared lift load and unload zones for ease of access. • Performed crowd control and assisted customers in understanding proper use of facilities. • Acted as on-hill guest services liaison to direct people to appropriate areas based on abilities.

2006 – 2007

2005 – 2006

Bachelor of Science (B.S.)

2007 – 2010

Bachelor of Science (B.S.)