Josh Brudwick
Customer Service Representative · ELEVATE OUTDOOR COLLECTIVE
Longmont, COIn My Own Words
With over 20 years of experience in the outdoor industry, I am a seasoned customer service and sales professional driven by a genuine passion for caring for people. My leadership qualities shine through in my ability to inspire and empower others, fostering a culture of support and growth within my team.
Work Experience
Customer Service Representative
ELEVATE OUTDOOR COLLECTIVE2022 – 2024
● Provided outstanding customer service to customers and dealers ● Utilized extensive product knowledge to assist customers in making informed purchasing decisions ● Handled inquiries and resolved issues promptly and effectively, ensuring customer satisfaction ● Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels ● Managed warranty service requests for timely resolution, enhancing brand reputation
Physical Therapist Assistant Student
Pima Medical Institute Clinical Rotation2020 – 2021
● Completed 3 clinical rotations ● Carried a full caseload in outpatient facilities
Customer Service and Merchandising Manager
The Pro's Closet2012 – 2018
● Increased sales from $3MM to $10MM by developing and implementing successful merchandising and customer service strategies ● Quality control for up to 5500 online listings ● Onboarded and trained staff to meet performance and service goals ● Resolved escalated customer service inquiries and complaints to maintain satisfaction
Buyer / Assistant Store Manager
Sturtevant's2007 – 2011
● Hardgoods Snowboard buyer for flagship store, 3 outlet stores, 2 large off- site sales, & online site ● Achieved highest grossing Snowboard Hardgoods sales in company history ● Assistant Store Manager for multiple retail departments (ski, snowboard, clothing, kids, & tennis)
