Josh Brudwick
Longmont | United States
Skills
No information
Interests
Snowboarding
Hiking
Traveling
Biking
Walking my dog
Spending time with my family.
In my own words
— Josh<p>With over 20 years of experience in the outdoor industry, I am a seasoned customer service and sales professional driven by a genuine passion for caring for people.
My leadership qualities shine through in my ability to inspire and empower others, fostering a culture of support and growth within my team. </p>
Trajectory
Aug 2022 — Mar 2024
Customer Service Representative · ELEVATE OUTDOOR COLLECTIVE
● Provided outstanding customer service to customers and dealers
● Utilized extensive product knowledge to assist customers in making
informed purchasing decisions
● Handled inquiries and resolved issues promptly and effectively, ensuring
customer satisfaction
● Participated in cross-functional initiatives aimed at enhancing overall
business operations and customer satisfaction levels
● Managed warranty service requests for timely resolution, enhancing
brand reputation
Oct 2020 — Mar 2021
Physical Therapist Assistant Student · Pima Medical Institute Clinical Rotation
● Completed 3 clinical rotations
● Carried a full caseload in outpatient facilities
Feb 2012 — Oct 2018
Customer Service and Merchandising Manager · The Pro's Closet
● Increased sales from $3MM to $10MM by developing and implementing successful merchandising and customer service strategies
● Quality control for up to 5500 online listings
● Onboarded and trained staff to meet performance and service goals
● Resolved escalated customer service inquiries and complaints to maintain satisfaction
Oct 2007 — Apr 2011
Buyer / Assistant Store Manager · Sturtevant's
● Hardgoods Snowboard buyer for flagship store, 3 outlet stores, 2 large off- site sales, & online site
● Achieved highest grossing Snowboard Hardgoods sales in company history
● Assistant Store Manager for multiple retail departments (ski, snowboard, clothing, kids, & tennis)
Activity
Education history
Summit County High School
H.S. Diploma | 1993 - 1995
Pima Medical Institute
Associate of Occupational Studies: Physical Therapist Assistant | 2019 - 2021
