● Provided outstanding customer service to customers and dealers ● Utilized extensive product knowledge to assist customers in making informed purchasing decisions ● Handled inquiries and resolved issues promptly and effectively, ensuring customer satisfaction ● Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels ● Managed warranty service requests for timely resolution, enhancing brand reputation

● Increased sales from $3MM to $10MM by developing and implementing successful merchandising and customer service strategies ● Quality control for up to 5500 online listings ● Onboarded and trained staff to meet performance and service goals ● Resolved escalated customer service inquiries and complaints to maintain satisfaction

● Hardgoods Snowboard buyer for flagship store, 3 outlet stores, 2 large off- site sales, & online site ● Achieved highest grossing Snowboard Hardgoods sales in company history ● Assistant Store Manager for multiple retail departments (ski, snowboard, clothing, kids, & tennis)