Jessika De La Torre

Acted as a liaison between customers, clients and operations by providing excellent customer service to ensure customer and client satisfaction. • Processing daily customer service issues/concerns/escalations • Main point of contact related to delivery and order status for the customer and clients • Help troubleshoot problems that would arise with client requests • Resolve credit/chargeback/refund issues • Process returns and exchanges, adjust and maintain inventory on various accounts and platforms • Daily order management/auditing via WMS and Shopify • Auditing CSRs Zendesk tickets for productivity

Provide excellent customer service via email and telephone. Resolve Customer issues, place orders, track orders, issue refunds, direct customer to correct departments and resolve store location issues as well. E-commerce.