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Experienced Representative in various fields with most recent being in E-commerce.

Acted as a liaison between customers, clients and operations by providing excellent customer service to
ensure customer and client satisfaction.
• Processing daily customer service issues/concerns/escalations
• Main point of contact related to delivery and order status for the customer and clients
• Help troubleshoot problems that would arise with client requests
• Resolve credit/chargeback/refund issues
• Process returns and exchanges, adjust and maintain inventory on various accounts and platforms
• Daily order management/auditing via WMS and Shopify
• Auditing CSRs Zendesk tickets for productivity

Client Relations Representative

Provide excellent customer service via email and telephone. Resolve Customer issues, place orders, track orders, issue
refunds, direct customer to correct departments and resolve store location issues as well. E-commerce.

Customer Service Representative

Jessika De La Torre is a Client Relations Representative at The Taste Of Ink in Santa Ana, CA.

Jessika De La Torre

Jessika De La Torre

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