Activity
Work experience
Fama Technologies
Customer Support Operations Lead | 04/2022 - 01/2023
Used Communication skills to respond to all levels of client support requests via Zendesk and Intercom•documented support process with diagrams, documents, and videos•assisted other departments with data reporting using Quicksight and Zendesk Explore
Fama Technologies
Client Resolution Specialist | 03/2020 - 04/2022
"Responded to clients support requests for all Fama's products an Built relationship with clients and crafted support processes
Helped develop support documents to help educate the client"
Fama Technologies
Product Experience Analyst | 05/2019 - 03/2020
•Assisted with day to day to workflow
•Helped delegate tasks among fellow analysts
•helped draft training materials for on-boarding analyst including training videos
Platform Media Group
Public Relations Intern | 01/2018 - 04/2018
Worked on Media Alerts, Media Lists, Graphic Design, Pitching info and more
Education history
CSU Dominguez Hills
Communications | 2016 - 2018
