Used Communication skills to respond to all levels of client support requests via Zendesk and Intercom•documented support process with diagrams, documents, and videos•assisted other departments with data reporting using Quicksight and Zendesk Explore

"Responded to clients support requests for all Fama's products an Built relationship with clients and crafted support processes Helped develop support documents to help educate the client"

•Assisted with day to day to workflow •Helped delegate tasks among fellow analysts •helped draft training materials for on-boarding analyst including training videos

Worked on Media Alerts, Media Lists, Graphic Design, Pitching info and more