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Customer Support Operations Lead

Logistics, Shipping & Operations

Used Communication skills to respond to all levels of client support requests via Zendesk and Intercom•documented support process with diagrams, documents, and videos•assisted other departments with data reporting using Quicksight and Zendesk Explore

"Responded to clients support requests for all Fama's products an Built relationship with clients and crafted support processes
Helped develop support documents to help educate the client"

Client Resolution Specialist

•Assisted with day to day to workflow
•Helped delegate tasks among fellow analysts
•helped draft training materials for on-boarding analyst including training videos

Product Experience Analyst

Worked on Media Alerts, Media Lists, Graphic Design, Pitching info and more

Public Relations Intern

James Mendez is a Customer Support Operations Lead at Fama Technologies in Long Beach, California.

James Mendez

James Mendez

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