Trajectory
Apr 2022 — Jan 2023
Customer Support Operations Lead · Fama Technologies
Used Communication skills to respond to all levels of client support requests via Zendesk and Intercom•documented support process with diagrams, documents, and videos•assisted other departments with data reporting using Quicksight and Zendesk Explore
Mar 2020 — Apr 2022
Client Resolution Specialist · Fama Technologies
"Responded to clients support requests for all Fama's products an Built relationship with clients and crafted support processes
Helped develop support documents to help educate the client"
May 2019 — Mar 2020
Product Experience Analyst · Fama Technologies
•Assisted with day to day to workflow
•Helped delegate tasks among fellow analysts
•helped draft training materials for on-boarding analyst including training videos
Jan 2018 — Apr 2018
Public Relations Intern · Platform Media Group
Worked on Media Alerts, Media Lists, Graphic Design, Pitching info and more
Activity
Education history
CSU Dominguez Hills
Communications | 2016 - 2018
