james lyons

Customer Development Manager - C-Stores) · Advantage Solutions

Woodbridge, NJ

In My Own Words

Operational-oriented sales person who believes that the foundation of business is communication, positive team environments, and regular audits of system processes. Successful businesses are driven by diversity, shared vision, open communication, and standardized practices.

Work Experience

Customer Development Manager

Advantage Solutions

2024 – Present

Business Consultant and API Devloper

K2Growth

2021 – 2024

Freelance private business consulting focusing on increased client engagement and revenue generation for small businesses and entrepreneurs. Working with small businesses and non-profits to increase the efficiency of employees in driving revenue, sales, and customer engagement. Increase sales by an average of 22% Decrease time per task by 15% through enterprise software solutions Increase customer retention and loyalty by 9% Provide market segmentation tools and resources to small charities Provide basic workforce guidance to under-employed populations Creating unique Salesforce APIs with a focus on Lightning Application Creating disability assistance extensions and applications for students with dyslexia and dyscalculia.

Territory Sales Manager (North Dakota)

Minnkota Windows

2022 – 2024

Developing and implementing effective sales strategies to achieve or exceed sales targets within my designated territory.

Delivering excellent customer service, including timely and effective resolution of client inquiries and complaints.

Staying informed about market trends and competitor activities to devise strategies that maintain and expand our market share.

Identifying potential new clients and opportunities for business growth within the territory.

Preparing sales reports and forecasts for the management team.

Collaborating closely with our marketing, production, and customer service teams to ensure customer satisfaction and alignment of business strategies.

Conducting regular training and education sessions for clients on our diverse product features and benefits.

Assistant Operations Manager

Robert's Anesthesia Repair

2019 – 2021

Office and Operation Manager (Practice Manager)- Garrison Animal Care Clinic

WellHaven Pet Health

2018 – 2019

• Led my team through a large demographic rebranding and corporate restructuring. • Coordinated partnerships with industry partners to create mutually beneficial B2B relationships. • Implemented CRM SaaS and KPI data collection to increase client experience ratings, revenue/transaction, percent of new clients, and the elimination of inefficient processes. • Partnered with senior leadership in developing marketing and brand strategy to reach our KPIs using OKR and SMART planning. • Moved to meet financial goals by automating sale services and reducing revenue-negative processes in addition to implementing client retention services like an online pharmacy, loyalty program, and forward-booked appointments. • Decreased inventory lifecycle from 8 months to an average of 7 weeks through standardized inventory and pharmacy items. • Increased the total percentage of new clients to 30%/week with a 47% conversion rate. • Implemented a subscription service to our clients which increased the lifetime sales of each client by $9600/ pet. • Reduced workplace inefficiency to allow medical and front staff more time to focus on increasing revenue/minute services and increased average transaction rate by 16% and allowed for increased daily workload capacity by 40%. • Created several strategic partnerships with my individual clinic which increased our new patient load by 35%. Currently working to finalize a strategic partnership with Denver Animal Shelter for my hospital and 5 other clinics in the Denver area. • Responsible for facility management.

Advisory Board Member

Pima Medical Institute

2018 – 2019

Veterinary Externship Advisory Board Member

Assistant Team Manager/Interim Medical Practice Manager

Banfield Pet Hospital

2014 – 2018

• Partnered with my peers to reduce appointment cancellation rates by 30% through added automated systems and implementing new training methods. • Increased total satisfaction of clients by 15% through audits of client surveys and focusing on changing key clinic operations. • Helped reduce the number of compliance issues at the hospital by automating tasks and reviewing individual task items with the highest rate of human error. • Reduced inventory and overhead by focusing on YOY growth and reducing system/labor waste.