Jake Gannon

Client Success Manager

2017 – Present

• Coordinate with clients on a daily basis in order to ensure that the client's goals are being met and projects are on time. • Research programs and develop workflows and processes that are tailored specifically to each client. • Responsible for the strategizing and implementation of customer facing content, marketing and programs so that ROI is maximized. • Utilize CRM to automate engagement of prospective customers and current clients alike through workflows, automations, funnels, and email campaigns. • Ensured high open and conversion rates throughout the various pipelines of products along with maintaining a concise content strategy.

Lead Sales Associate

2020 – 2022

Salesman

2017 – 2020

• Provide and guide customers with top-tier service and knowledge. • Demonstrate product knowledge to gain customers' trust in order to help set them up with the best products for their ability. • Also tasked with store activities such as merchandising, maintaining proper store presentation and POS/fulfillment program duties.

N/A

2017 – 2019

N/A