Heather Bremer

Buyer

2023 – Present

· Analyzed sales and customer feedback to guide purchasing decisions and enhance visitor satisfaction.

· Select and purchase merchandise aligned with brand identity, customer preferences, and profitability goals.

· Managed inventory and displays to create engaging, story-driven retail experiences.

· Researched industry trends to connect offerings with customer interests.

· Built relationships with vendors and community partners to bring unique products aligned with local culture and visitor interests.

Assistant Manager

2020 – 2023

· Delivered personalized service to diverse visitors, ensuring positive experiences for tourists and locals.

· Supervised day-to-day operations including safety, scheduling, and staff training.

· Supported heritage-focused retail by preserving brand history and storytelling in customer interactions. Recruited, trained, and motivated staff to meet goals and uphold customer service standards.

Intern

2020 – 2020

· Assisted in organizing product displays and presentations for clients and visitors.

· Supported community-focused events, including on-snow demos and showroom activities.

Student Intern

2020 – 2020

· Showroom responsibilities included greeting visitors, keeping up with showroom cleaning duties, along with maintaining sample products in catalog order · Assist sales reps in product showings with various retailers, familiar with Elastic and creating virtual whiteboards for clients which they can reference to make buying decisions · On-snow demo responsibilities include set-up and takedown of tents, walls, and tables, promoting current or next year product, and setting up and taking apart snowboards for people to demo.

Keyholder

2015 – 2019

· Directed merchandising and layout strategies to engage customers and highlight products.

· Provided input on product selection with an emphasis on storytelling and brand identity.

· Built lasting customer relationships through personalized engagement.

· Trained new hires on store operations and merchandise receiving.

Key Holder/Sales Associate

2015 – 2019

· Greet and engage with customers to asses their needs. · Proactively sought out customers to assist across the sales floor. · Enthusiastically conversed with customers about purchase needs and available products to meet those needs. · Enquire about buying experience, item preferences, and future purchases with customers in an effort to best meet their needs.

Manager

2012 – 2014

• Assisted in the transformation from Quiksilver to Anchor which included a new store layout, receiving new brands, and updating the employee procedures manual • Managed the hiring and training of new employees with day to day responsibilities as well as scheduling • Collaborated with the owner for new product assortment and placed orders for the store

Bachelor of Applied Science (B.A.Sc.)

2015 – 2020

Associate of Science - AS

2010 – 2013

Associate of Applied Science

Bachelor of Science