Jakob Bautista
Golf Club Fitter · PGA Tour Superstore
Denver, CO
In My Own Words
A dynamic and accomplished professional, I am eager to contribute my expertise in golf club fitting, sales, supervision, and coaching to an innovative organization. With a successful track record at PGA Tour Superstore, Warby Parker, Hand and Stone Massage and Facial Spa, and the First Tee, I bring a unique blend of technical proficiency, customer-centric focus, and leadership capabilities. Seeking a role where I can leverage my knowledge to exceed organizational goals and foster a culture of excellence and innovation.
Work Experience
Sales Associate
PGA Tour Superstore2021 – Present
National Golf and Tennis company chain with equipment, apparel and footwear for Golfers & Tennis Players ● Promoted annual sales of $700k+ in golf equipment, including clubs, apparel, accessories, and services, by providing expert guidance to customers. ● Custom-fitted 300+ customers in a month with 20% accounting for repeat customers. ● Serviced 1400+ customer golf clubs, including length adjustments, regripping, loft and lie adjustments. ● Employed effective upselling techniques that generated an additional 20% sales revenue. ● Utilized data from the Foresight golf simulator to give customers personalized tour-level recommendations ● Trained 7 new employees, fostering a cohesive and skilled team while streamlining operations. ● Contributed to securing Golf Digest's prestigious America's Best Club Fitter award for 2022-2023 showcasing dedication and expertise in club fitting. ● Played a key role in achieving the store's recognition as 1 of the top Wilson Golf sellers in the country for 2023. ● Partnered with logistics to maintain inventory and equipment for peak fitting experience.
Retail Sales Advisor Warby Parker
PGA Tour Superstore2022 – Present
National optical company chain selling purposeful and stylish vision products for a non-insane cost. ● Consistently upheld and applied the distinctive Warby Parker brand experience. ● Proactively reached out to customers, building rapport and identifying their diverse needs to ensure a personalized shopping experience. ● Effectively implemented sales operations including sales processing, returns and inventory management using the Point of Sale System in a timely fashion. ● Achieved recognition as a top seller by employing strategic customer interactions and effective selling techniques
Front Desk Supervisor Hand and Stone
Multi Regional Spa Franchise2020 – 2020
Managed the day-to-day operations of the store and, managing tasks such as scheduling customer appointments and handling inventory management ● Gave inside support to my associates to help themselves drive profit for the company, through seasonal checkups and such. ● I made sure to accommodate some unique requests from customers while ensuring that our aestheticians and masseuses were capable of fulfilling them. ● Exemplified a commitment to extraordinary customer service by crafting bespoke massage and facial packages for discerning clients, showcasing a talent for tailoring solutions to meet individual preferences and needs. ● Showcased a strong sales acumen that drove substantial revenue growth from gift cards, memberships and scheduling out new appointments for customers.
Assistant Golf Coach First Tee
Greater Seattle2014 – 2018
Youth development organisation introducing the game of golf and its inherent values to young people. ● Multitasked with both fellow coached and students aged 6-18 to be able to instill live well values through the golf program. ● Worked produvtively with my Junior Advisory board to benefit less fortunate chidrewn within the community in a interactive environment and also to drive our seasonal goals for which we were planning for and exceed. ● Built rapport with students and other coaches to create an enjoyable learning experience which contributed to a 100% student return rate and an annual membership growth of 25%.
