Emily Hartley
Senior Solution Advisor · ShowMgr.com Inc
Orange, CA
Work Experience
Senior Solution Advisor
ShowMgr.com Inc2015 – Present
• Procure and on-board new clients • Demo the product to potential and existing clients • Project manager for enterprise clients • Illustrate software processes via Visio workflows • Train users on company software • Ensure final deliverable meets requirements • Provide product support for 10,000+ users • Responsible for training client facing employees • Develop product documentation and internal training material • Quality assurance testing • Utilize Microsoft Excel and Azure REST API to build custom reports for both internal and client use • Responsible for creating new release communication plans • Author of user friendly release memos
Creative Director
Yoga Lockdown2015 – 2015
• Strategized social media marketing • Designed graphic content via Photoshop or Illustrator • Photographed yoga classes and Jiu Jitsu tournaments • Designed company logo • Scheduled yoga seminars • Filmed and edited “how to” yoga videos • Created and maintained company website
Client Support Specialist
Reliant Account Management2012 – 2015
• Trained new companies on product implementation • Trained employees for client support roles • Managed client support for 2000+ users • Provided technical desktop support for company employees • Created proof of concept and implemented a VOIP system, saving the company 10k annually. • Developed internal training material • Assisted with operational and administrative tasks when needed
Sales Specialist
Victoria's Secret2009 – 2012
• Responsible for training new employees • Flexible employee, able to work in any department or in any role at any given time
