Emily Benson
Temporary Eccom Customer Service Representative
Newport Beach | United States
Skills
No information
Interests
Fashion
Music
Surf
Food
Skate
Travel.
Industries
Creative Agencies
Fashion
Music
Skate
Snow
Surf
Trajectory
Nov 2018 — Now
Temporary Eccom Customer Service Representative · VOLCOM
-Process all online returns and warranties for Volcom Website
-Respond to all incoming emails regarding customer questions, concerns, product knowledge.
-Sponsorship requests
-Shopify, Magento, Full Circle knowledge.
Nov 2016 — May 2018
Account Executive/Account Management · Yelp Inc.
-Educate, strategize, and successfully sell Yelp advertising programs through a high amount of outbound/inbound calls while managing a pipeline of clients.
- Adapt product recommendations quickly to suit client needs, overcoming customer objections and rejection.
-Achieve and consistently exceed monthly sales goals of quota/target.
-Customer service for current advertisers, analyze marketing advertising campaigns.
Oct 2015 — Nov 2017
Team Lead / Social Media / Merchandiser · Urban Outfitters Inc.
-Suggests products, pieces, outfitting tips, or styling ideas based on the customer’s personal style and interests. Aware of trends and selling well throughout the store, shares that knowledge with the customer while being well-informed on events and special offers in-store and online, providing customers with a seamless shopping experience.
-Create an environment that is visually enticing and appealing to customers to increase profitability and maximize sales through product placement.
-Worked in conjunction with the department manager, sharing ideas with the team and actively participating in daily meetings, store projects and brand focuses.
Dec 2011 — Mar 2014
Team Lead / Social Media Coordinator · Lush Cosmetics
-help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an of excellence and lives the Lush values.
-Support leadership team in opening and closing the store and counting cash with perfection.
-manage all social media accounts for shop location.
Activity
Education history
Arizona State University
B.A | 2013 - 2015
Monetery Peninsula College
A.A | 2010 - 2011



