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Temporary Eccom Customer Service Representative

Customer Service & Support

-Process all online returns and warranties for Volcom Website
-Respond to all incoming emails regarding customer questions, concerns, product knowledge. 
-Sponsorship requests
-Shopify, Magento, Full Circle knowledge.

-Educate, strategize, and successfully sell Yelp advertising programs through a high amount of outbound/inbound calls while managing a pipeline of clients.
- Adapt product recommendations quickly to suit client needs, overcoming customer objections and rejection.
-Achieve and consistently exceed monthly sales goals of quota/target.
-Customer service for current advertisers, analyze marketing advertising campaigns.

Account Executive/Account Management 

-Suggests products, pieces, outfitting tips, or styling ideas based on the customer’s personal style and interests. Aware of trends and selling well throughout the store, shares that knowledge with the customer while being well-informed on events and special offers in-store and online, providing customers with a seamless shopping experience.
-Create an environment that is visually enticing and appealing to customers to increase profitability and maximize sales through product placement.
-Worked in conjunction with the department manager, sharing ideas with the team and actively participating in daily meetings, store projects and brand focuses.


Team Lead / Social Media / Merchandiser

-help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an  of excellence and lives the Lush values.
-Support leadership team in opening and closing the store and counting cash with perfection.
-manage all social media accounts for shop location.


Team Lead / Social Media Coordinator

Emily Benson is a Temporary Eccom Customer Service Representative at VOLCOM in Newport Beach , CA.

Emily Benson

Emily Benson

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