Bryan Falzetti

- While working as barista, I set up coffee/pastry bar and made drinks for the whole restaurant, while also hosting/seating people and taking take-out orders; can make espresso coffee drinks and know the five elements that effect a good espresso shot, and how to properly steam milk for various drinks - While working the bar, I know how to juggle the duties of pouring drink orders for servers, serving and attending to the customers sitting at the bar and tables in bar area, keeping bar clean and fully stocked, and cleaning and drying used glassware; as well as taking inventory at end of day and performing opening and closing duties - While working as server, I know how to interact with and conduct myself when serving customers, being engaging and attentive to my various tables, suggesting items to customers, walking customers through the menu, pouring wine for bottle orders, pre-bussing and busing my tables, and running food; overall creating an amazing experience for the customers to e

- Created short promo videos for companies Instagram account, to be used to attract followers to go to companies new travel website - Edited provided footage into videos using iMovie and Filmora - This was a remote project so I worked from home and communicated exclusively through email and shared data via google drive

- Learned how to use Quickbooks: Point of Sale, in order to input and manipulate new product information, print tags, ring up merchandise, and keep track of inventory and purchase orders - Assisted with decision making process for buying new merchandise for store - Learned about mark-up decisions, tracking average cost, and mark-down decisions - Learned how to take advantage of visual merchandise and floor planning tactics in effort to push the sale of certain products more than others - Assisted and supported store manager and store owner in any way possible to help with operations of store - Helped with organization of back room, for storage of merchandise overflow and seasonal products - Approached and interacted with customers asking if they needed any help, assisting them with purchasing decisions, setting them up with fitting rooms, and checking them out at the register

- Worked on a collaborative and interactive eight-person team in order to build then maintain and update a new international database of every car dealership in the United States and Canada; this is the database in which the app and website work off of, and is the information that users interact with and use to locate their desired vehicle - Worked on side projects for numerous departments within the company, included but not limited to: Finance, Customer Support, Inventory Control, and more; and did anything to support and help the company in any way needed - Carried out research and analyzed assigned dealerships, on the internet, in order to locate and extract needed information to be put into the database - Reviewed and corrected information in the database, to ensure quali - Made up to 200, 24 part, entries, reviews, or corrections a day; one of the top performers on team - Sent and respond to up to 150 calls and emails a day, in effort to get needed information to complete entries

- Supervised and delegated jobs to coworkers, for opening, closing, and smooth running of business; up to eight person team in a shift - Managed multi-faceted team delegating tasks for smooth operations of the concept, and worked with head chef and manager to maintain fully stocked inventory during operations - Knew how to execute and teach others on the completion of tasks in multiple aspects of the business - Worked directly with customers, making sure to provide an excellent customer experience and ensure the return of customers in the future - Knew how to do every aspect of various concepts, including cooking of the food, how to make drinks, and inventory control - Also worked in back of the house doing food prep and cooking large quantity items for various concepts

- Initiated marketing of the property via online postings and word of mouth in order to locate qualified tenants to keep seven-bedroom house fully occupied year round - Reviewed and executed contracts - Routinely communicated with tenants to follow through with collection of rent, utilities, and outstanding debts owed - Reviewed projects, executing final decisions on renovations, and implementing improvements to the property - Hired and managed outside vendors for turnover and maintenance needs of property - Created a desirable living experience, as to keep residential turnover low

- Collaborated with on set with photographer, models, makeup artists, and hair stylists to make sure shoots and scenes were being set up and executed correctly for both the photos and video footage needed for project - Had to record scenes of behind the scenes, before and after of models, action shots of makeup being put on, close-ups on hands and products, and of the photographer taking final photos - Recorded and edited footage to turn into high quality, step-by-step tutorial videos that were published on company website