Bridgette Deeney
Team Lead, Assisted E-Commerce · The Pro's Closet
Durango, CO
Work Experience
Team Lead, Assisted E-Commerce
The Pro's Closet2021 – Present
Series-B, privately owned and CEO-led, The Pro's Closet is a high-growth marketplace tech company at $100M annual revenue. As a Team Lead on the assisted e-commerce side of the business, my team is responsible for an average of 25% of the overall attributed revenue to the company. As a crucial member of the leadership team in customer experience, I collaborate effectively across departments through processes and projects, while maintaining the voice of the customer. - Actively supported the customer experience team, serving as the manager on duty. Led monthly sales and communication training sessions and managed the team to meet business needs throughout the day. - Worked cross-departmentally with Marketing and Operations teams to improve processes and provide the best customer experience, including streamlining communication between Marketing and the Customer Experience teams, and reporting critical feedback to Operations. - Led various team projects, including creating and improving 20+ standard operating procedures, streamlining ticket response time and data collection, and onboarding new hires. - Contributed to an improved ticketing and telephony system rollout, developing a retail and services offering, and marketing initiatives. - Carried out all Sales Associate responsibilities, including leading and converting potential customers through all communication channels- averaging 250 customer touches per week. Contributed 17% to revenue targets in 2022- with a 43% proposal to purchase conversion rate. - Promoted twice within the department from entry level customer experience representative to Team Lead. - Tech Stack: Shopify, Zendesk, G-Suite, Aircall, Quicksight, Confluence, Calendly
Seasonal Sales Associate
Placid Planet Bicycles2016 – 2021
• Sold various products by explaining unique features and educating customers on proper application. Provided every customer with comprehensive assistance upon entering store through merchandise/service selection and completion of purchases. Kept apprised of emerging trends and provided informative customer service to assist in product selection. • Built and maintained effective relationships to drive team success toward goals. Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Substance Abuse Counselor
St. Joseph's- Inpatient Treatment Center2020 – 2021
In an inpatient setting, supported and counseled an average caseload of 8 clients with substance abuse disorder, collaborating with treatment teams and outside caseworkers. Managed intakes, group and individual counseling, crisis prevention, and behavior management systems. Completed documentation on time, including biopsychosocial, treatment plans, progress summaries, session notes, and aftercare documents while adhering to mental health ethics.
