Vivian Havenner

Process mapping of systems and reports for company wide streamlining. SOP creation for department and personal responsibilities Create purchase orders for samples, POP, and production by deadline each season Export PO summary for each factory to confirm numbers and FOB Adjust FOB in agreement with factories and Director of Sourcing and Development Coordinate special ticketing for each PO to be sent to corresponding factory Daily communication with factories Liaise with factories to accommodate exit factory dates needed for at once POs Attend seasonal buy meetings Maintain yearly company calendar across all departments

Key Accounts / Rep Support - Customer Service Representative Managed Key Accounts i.e. Urban, Bloomingdales, Nordstrom, etc. Including EDI integration, routing specifications, and pre-ticketing Regional wholesale account support - Mid-West and N. East USA Inside sales support for multiple regional sales agencies (Mid-West and N. East USA) Import orders for Key Accounts via EDI, ie: Bloomingdales and Nordstrom Dealer / Rep Support - Customer Service Representative Managed open sales orders, invoices, and returns for reps and accounts Facilitated compliance and inside sales support for regional sales agency (LMG - W. Canada) Wholesale account support - Western Canada (British Columbia - Manitoba) Weekly sales reporting Attended regional trade shows (Know Show - Vancouver, BC) Answered a high volume of phone and email inquiries daily