Tyson Metiver
Customer Service, US Wholesale
Portland | United States
Skills
No information
Interests
Testing
And marketing. writing engaging copy and photography.
Product development
Industries
Lifestyle
Outdoor
Surf
In my own words
— Tyson• Extensive customer service experience in both Direct to Consumer and Wholesale• Detail oriented with strong communication and organizational skills• Strong product & industry knowledge, cemented by a passion for the outdoors
Trajectory
Sep 2014 — Now
Customer Service, US Wholesale · Icebreaker
• Deliver best in industry service to Icebreaker’s wholesale partners and ensure our sales team has the support they need to deliver on budgeted revenue and profit
• Provide efficient, accurate, and timely sales order management
• Support the sales and marketing teams to implement global and local marketing programs
• Maintain stock integrity by accurately processing orders, returns, and adjustments
• Extensive use of our order management system, A/X, and our B2B sales tool, iVendix
• Generate weekly emails to all our wholesale accounts, successfully increasing in-season sales
• Support the finance and sales teams by auditing and ensuring that accounts receive correct dis-
counts and payment terms
• Identify areas where inefficiencies exist; create and conclude projects to streamline our processes
Feb 2013 — Sep 2014
Key Holder, Retail · Icebreaker
• Gave each and every customer a positive and memorable five-star experience
• Maintained files, promoted growth of new members, and created weekly emails for our run club
• Contributed 15% of total store sales during financial year
• Independently logged and managed distribution of damaged goods and warranty returns
Activity
Education history
California Polytechnic University
Bachelor of Science | 2005 - 2009

