Lifestyle

Outdoor

Surf

Testing

And marketing.  writing engaging copy and photography.

Product development

Customer Service, US Wholesale

Customer Service & Support

• Extensive customer service experience in both Direct to Consumer and Wholesale• Detail oriented with strong communication and organizational skills• Strong product & industry knowledge, cemented by a passion for the outdoors

• Deliver best in industry service to Icebreaker’s wholesale partners and ensure our sales team has the support they need to deliver on budgeted revenue and profit
• Provide efficient, accurate, and timely sales order management
• Support the sales and marketing teams to implement global and local marketing programs
• Maintain stock integrity by accurately processing orders, returns, and adjustments
• Extensive use of our order management system, A/X, and our B2B sales tool, iVendix
• Generate weekly emails to all our wholesale accounts, successfully increasing in-season sales
• Support the finance and sales teams by auditing and ensuring that accounts receive correct dis-
counts and payment terms
• Identify areas where inefficiencies exist; create and conclude projects to streamline our processes

• Gave each and every customer a positive and memorable five-star experience
• Maintained files, promoted growth of new members, and created weekly emails for our run club
• Contributed 15% of total store sales during financial year
• Independently logged and managed distribution of damaged goods and warranty returns

Key Holder, Retail

Tyson Metiver is a Customer Service, US Wholesale at Icebreaker in Portland, OR.

Tyson Metiver — Customer Service, US Wholesale at Icebreaker

Tyson Metiver

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