Toni Fisher
Customer Success Specialist
Orange County | United States
Skills
No information
Interests
Graphic design
Marketing
Action sports
Animals
Computers/systems
Outdoors lifestyle
In my own words
— ToniExperienced Account Manager with superior customer service.
Skills include technical and analytical thinking and creative problem solving. Able to apply knowledge gained from the past 12+ years of education and work to better herself and her work environment.
Trajectory
Feb 2018 — Now
Customer Success Specialist · MasterStream ERP
Manage growing base of customers accounts. Use Microsoft Excel to create/edit large customer databases. Use administrative tools to load and test data. Respond to support requests and phone calls. Review and test code. Debug issues that arise. Project management. Automate and accelerate customer process and workflows.
Oct 2017 — Feb 2018
Consultation Agent · Geek Squad - Best Buy
Manage the Geek Squad check-in and check-out experience for customers and help find the complete solution that works for each customer. Work with the sales team, building trust and explaining services and technology to help meet all customer needs.
Jul 2015 — Sep 2017
IT Project Analyst · Lulus.com
Helping IT Department switch to NetSuite. Communicate with different departments to find ways to improve workflow and visibility. Assist with debugging new and existing code. Help with WMS and ERP training and functionality. Quite a bit of working independently, but also following up with group training and Q&A.
Jan 2012 — Jan 2016
Marketing Representative · Woodstock's Pizza
Handle all big clients and sales, including catering, in-store events, community events, and big corporate deliveries. Responsible for raising sales every quarter and gaining loyal customers. Planned and delivered CRM strategies and maintained customer relationships through CRM. I was also a manager and lead a team of 6-15 employees at any given time. Made sure customers and employees both were happy. Managed cash tills and counted them in and out of shifts. Attended weekly and monthly meetings with higher management and corporate.
Nov 2014 — Nov 2015
Graphic Design Intern · Butte Humane Society
Internship, but I was the sole graphic designer. Helped with all digital graphic work. Worked on creating and maintaining campaigns, posters, direct mail pieces, flyers, etc. Worked with InDesign to get files and projects ready for print. Used Illustrator to create the projects themselves, and Photoshop to edit photos for the projects.
Feb 2010 — Aug 2010
Cashier · Disneyland Resort
Activity
Education history
California State University-Chico
Bachelor's Degree | 2009 - 2014
Riverside Community College District
Associate of Arts and Sciences (AAS) | 2007 - 2010
