Mar 2019 — Now
Key Account Manager BMX & MTB Division · The Cycle Group Inc - BOX Components USA
Bicycle components manufacturer established in Southern California. Manufactures, designs, and
produces parts for Olympic BMX and MTB. Currently positioned #1 in the global BMX market and positioning on MTB industry.
- Managing & Optimizing Global Key partners Accounts for Sales & Distribution. Establishing positioning strategies for new territories in LATAM Market.
- Achieved 20% Growth in Sales for Australia, Netherlands & US key Accounts in 2022
- Opened distribution in Brazilean Market with USD60K as open order 2023
- Achieved $6MM of Sales in 2022 making the yearly Goal for the company
- Managing sponsored team all over the world. Creating programs for each territory aliging the company vision/Strategy
- Reached + 350K on sales in the first month generating a historical goal for the company and exceeded overall goals on sales for 2019. Exceed those goals in 2020 Q3 +/- 5% & reached year-end goal on 2021 (USD$4MM)
- Signed a contract for Racing Sponsorship with Sea Otter Classic Event that saved USD10K dollars for the company and will provide return on branding by providing with the materials needed for the race.
- Implemented and established standardization for backorder processing and upcoming shipments. Same process for new sales order
- Handled inbound /outbound calls for customer service.
- Working directly R&D providing data for testing proposes and established new projects to improve data accuracy and efficiency from the warranty department.
- Working with R&D for future product launches providing ideas and design following current and future tendencies.
- Created layout for Marketing programs such as MTB level up
- Assisting Marketing and eCommerce department with Social media coordination and UX experience to improve the new website powered by Shopify
- Working on After sales and warranty department generating RMA's and credit generation for global partner
- Standardizing instructions for procedures such as warranties and returns for the company proposes
Nov 2018 — Jan 2019
Inside Sales Support · Fox Racing Inc
Sports action company with over 40 years in the worldwide market selling products related to pro/
amateur Motocross and Mountain-bike, also lifestyle clothing.
Achievements/Tasks
• Entered and released 100+ sales orders to customers, dealers and sales representatives in all the US
included e-commerce sites. Also managed and created RA's and Credit Memos.
• Created 50+ returns authorization and credit memos for various customers through the US
• Helped to create the data basis for the new customer's order form for 2019 US-Canada Fall/Holiday
collection in MX, MTB, & lifestyle.
• Managed the inventory status on the SAP platform and the Amazon's vendor central.
Apr 2018 — Nov 2018
Business Advisor · UCI - Applied Innovation Center
Worked directly with entrepreneurs for projects oriented to Sports Actions (Waterborne Skateboards)
and technology (Insolar) and provided business leads
• Built early sales strategy to achieve leads focused on cost reduction, process efficiency, and product
specs
• Advised and supported with ideas for early marketing strategies on each project focused on Social
Media management and content
• https://insolar.io/ https://waterborneskateboards.com/
Jan 2015 — Aug 2017
Sales Asisstant/Brand Representative (Sports Industry) · Saaverda & Castro Cycles
Outdoor action sports company that represents distributes and sells top Mountain Bike & Equipment
brands in Chile and South America. One of the pioneers and most important company to develop the Mountain Bike and outdoor sports industry in Chile.
Achievements
• Handled marketing efforts in all areas providing ideas for promotions and career sponsors reaching
more customers and generating more sales. (Reached 50+ customers, improving the sales ratio and stock rotation)
• Managed the workshop & staff duties inside de shop (6 people)
• Received & managed the orders with suppliers and the logistic schedule for national departures for
national and international customers.
• Brand ambassador in 50+ Events in Chile & South America.
May 2011 — Aug 2017
Event & Staff Coordinator · Part-Time Mostly
Achievements
• Managed and coordinated the staff of 15+ for various music, sports, corporate & private events.
• Worked with Volcom Latam on the launching of ¨Physic Migrations" Video
• Planned & worked inside the staff of 5 bicycle races called "Desafío Trek Subaru" & National Rally Car
championship reaching 1000+ participants. (Sports Industry)
• Interacted face to face with customers inquiries and developing solutions for them
Jan 2011 — Feb 2012
Customer Service Representative · PreUnic S.A
Retail company with over 100 grocery and health/beauty stores in Chile and Brazil.
Achievements
• Managed the duties of new employees and interns.
• Interacted directly with the customers and their needs.
• Managed the inventory and coordinated the replenishment in the sales room
• Checked the arrivals of the orders with the suppliers.
Mar 2008 — May 2010
Sales Associate · Altered Bikes Ltd
One of the first Bicycles shop in the territory, actually with 3 stores in Santiago. Pioneers in fomenting the sport in Chile.
Achievements/Task:
• Managed direct sales and inquiries with customers.
• Maintained the whole store in good and clean conditions.
• Scheduled the daily workshop duties. (4 employees)
• Handled phone calls from customers and suppliers.
