Tessa Lopiccola
United States
Skills
No information
Interests
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Activity
Work experience
Tillys
Store Operations Specialist | 03/2022 - 09/2022
? Completes tasks associated with opening New Stores and preparation of opening supplies.
? Creates and updates materials, reference booklets and checklists.
? Works closely with and provides support to the District Manager throughout the process.
? Partners with other Departments to ensure timely completion of tasks and resolution of issues reported by the District Manager.
? Assists with designing contests, flyers, PowerPoint presentations etc. as needed.
? Writes, reviews and edits communication, adjusting to different formats and styles.
? Provides support as requested for special projects (meetings, contests, etc.) as needed.
? Prepares documents, envelopes, etc. and slots in the mail for Stores, DMs and RDs.
? Provides support and service to Regional Directors, District Managers and Stores.
? Answers the Store Ops phone line and resolves issues.
? Executes tasks and responsibilities with urgency and meets deadlines.
? Perform other duties as assigned and apparent.
Amerimont Academy
Lead Teacher, Two-Year-Olds Classroom | 03/2020 - 02/2022
? Organized activities to promote physical, mentaland social development of each child.
? Maintained a secure and disciplined classroom toprovide a positive learning environment.
? Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
? Communicated objectives for lessons, units and projects to students and parents.
Tillys
Keyholder Manager | 03/2019 - 02/2020
? Operated the cash register.
? Maintained the store and maintained appearance.
? Signed for incoming shipments in manager's absence.
? Connected with customers daily to understand needs, provide assistance and collect
feedback to optimize operations.
? Set up visually appealing promotional displays.
? Delegated tasks appropriate to individual employees to provide development opportunities.
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? Addressed employee issues and conflicts to provide input, feedback and coaching.
? Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
? Taught junior employees how to meet operational and sales goals with proactive
strategies.
? Calculated bill totals and tax amounts.
? Organized in-store promotional events.
? Responded to safety and loss prevention incidents.
? Maintained high merchandising standards by building attractive displays and monitoring
inventory levels.
Hurley Headquarters
Sample Organizer | 06/2018 - 03/2019
? Responsible for unpacking and hanging new sample product for upcoming
? season.
? Organize samples by seasons, mens and womens, and put in catalog order.
? Responsible for taking down past seasons and organizing samples into boxes.
Tilly's - Sales Associate
Anaheim, CA
05/2017 - 03/2019
? Built and maintained relationships with peers and upper management to drive team
success.
? Arranged new merchandise with signage and appealing displays to encourage customer
sales and move overstock items.
? Answered incoming telephone calls to provide store, products and services information.
? Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
? Assisted teammates with sales-processing tasks to meet daily sales goals. Met merchandise
processing standards and maintained organized and
Huntington Surf and Sport
Cashier Team Lead | 10/2012 - 01/2016
Assisted with training new cashiers and customerservice team members to increase
speed of onboarding.
? Scanned, priced and bagged customer groceries quickly to keep lines moving.
? Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
? Authorized discounts and special actions to resolve customer disputes and maintain
satisfaction.
? Maintained professional store appearance by inspectingcheckout areas and directing
team members in cleaning, trash removal and other actions.
? Directed merchandising and signage updates for weekly and seasonal promotional
changes.
? Helped customers find specific products, answered questions and offered product
advice.
? Trained new team members in cash register operation, stock procedures and customer
services.
Helped with purchases, locating items and signing up for rewards programs.
? In charge of Kids / Volcom sections while working next to the representatives and merchandisers of multiple companies.
Education history
Coastline Community College
Laguna Beach Institute Of Technology
Orange Coast College
