Fashion

Lifestyle

Skate

Snow

Streetwear

Surf

Swim

Other

?   Completes tasks associated with opening New Stores and preparation of opening supplies.
?   Creates and updates materials, reference booklets and checklists.
?   Works closely with and provides support to the District Manager throughout the process.
?   Partners with other Departments to ensure timely completion of tasks and resolution of issues reported by the District Manager.
?   Assists with designing contests, flyers, PowerPoint presentations etc. as needed.
?   Writes, reviews and edits communication, adjusting to different formats and styles.
?   Provides support as requested for special projects (meetings, contests, etc.) as needed.
?   Prepares documents, envelopes, etc. and slots in the mail for Stores, DMs and RDs.
?   Provides support and service to Regional Directors, District Managers and Stores.
?   Answers the Store Ops phone line and resolves issues.
?   Executes tasks and responsibilities with urgency and meets deadlines.
?   Perform other duties as assigned and apparent.

Store Operations Specialist

?   Organized activities to promote physical, mentaland social development of each child.
?   Maintained a secure and disciplined classroom toprovide a positive learning environment.
?   Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
?   Communicated objectives for lessons, units and projects to students and parents.

Lead Teacher, Two-Year-Olds Classroom

?   Operated the cash register.
?   Maintained the store and maintained appearance.
?   Signed for incoming shipments in manager's absence.
?   Connected with customers daily to understand needs, provide assistance and collect
feedback to optimize operations.
?   Set up visually appealing promotional displays.
?   Delegated tasks appropriate to individual employees to provide development opportunities.


2

?   Addressed employee issues and conflicts to provide input, feedback and coaching.
?   Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
?   Taught junior employees how to meet operational and sales goals with proactive
strategies.
?   Calculated bill totals and tax amounts.
?   Organized in-store promotional events.
?   Responded to safety and loss prevention incidents.
?   Maintained high merchandising standards by building attractive displays and monitoring
inventory levels.

Keyholder Manager

?   Responsible for unpacking and hanging new sample product for upcoming
?   season.
?   Organize samples by seasons, mens and womens, and put in catalog order.
?   Responsible for taking down past seasons and organizing samples into boxes.

Tilly's - Sales Associate
Anaheim, CA
05/2017 - 03/2019

?   Built and maintained relationships with peers and upper management to drive team
success.
?   Arranged new merchandise with signage and appealing displays to encourage customer
sales and move overstock items.
?   Answered incoming telephone calls to provide store, products and services information.
?   Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
?   Assisted teammates with sales-processing tasks to meet daily sales goals. Met merchandise
processing standards and maintained organized and

Sample Organizer

Assisted with training new cashiers and customerservice team members to increase
speed of onboarding.
?   Scanned, priced and bagged customer groceries quickly to keep lines moving.
?   Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
?   Authorized discounts and special actions to resolve customer disputes and maintain
satisfaction.
?   Maintained professional store appearance by inspectingcheckout areas and directing
team members in cleaning, trash removal and other actions.
?   Directed merchandising and signage updates for weekly and seasonal promotional
changes.
?   Helped customers find specific products, answered questions and offered product
advice.
?   Trained new team members in cash register operation, stock procedures and customer
services.


Helped with purchases, locating items and signing up for rewards programs.
?   In charge of Kids / Volcom sections while working next to the representatives and merchandisers of multiple companies.

Cashier Team Lead

Tessa Lopiccola is a Store Operations Specialist at Tillys. View their experience, skills and work history on Malakye — the professional network for creative,…

Tessa Lopiccola — Store Operations Specialist at Tillys

Tessa Lopiccola

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