In my own words
— Taylor<p>Empathetic individual who goes above and beyond to achieve business goals through kind, direct & open communication with clients, peers, and leadership.
Strengths include a strong work ethic, attention to detail, and the ability to work well under pressure. Intentional focus to serve with responsibility, efficiency, and a positive attitude. Motivated by the work hard, play hard mentality and a firm believer in big journeys begin with small steps.</p>
Trajectory
Jun 2023 — Now
DIGITAL MARKETING COORDINATOR · Big Bear Mountain Resort
● Support day-to-day management and maintenance of the Big Bear Mountain Resort website, mobile app, and digital listings to ensure information is accurate and aligned across platforms.
● Collaborate with internal and external stakeholders to spread awareness of products, events, and daily
operations.
● Creative copy writing and editing skills when updating content on blogs, alerts, app pushes, and more.
Jan 2022 — Aug 2022
TALENT DISCOVERY COORDINATOR · Media.Monks
● Owned the scheduling process by coordinating interviews across varying teams, calendars, and time zones.
● Implemented scheduling tracker and designed communication system for recruiters to ensure full visibility.
● Consciously communicated with candidates and clients to ensure all parties were on the same page.
Jun 2021 — Dec 2021
INSIDE SALES ASSOCIATE · Tempo
● Participated in Recruiting rotation and assisted the team with sourcing and qualifying on-brand candidates.
● Earned #1 Customer Experience Member title by identifying customer needs and presenting solutions.
● Led a deep and comprehensive Competitor Analysis in efforts to improve overall Marketing and Sales processes.
● Designed and delivered consultative selling training to the entire Member Experience team.
● Maintained and updated CRM to track and follow the most qualified leads for outbound engagement.
● Planned and managed the execution and delivery of targeted B2C email campaigns to prospective customers.
Apr 2019 — May 2021
BUSINESS DEVELOPMENT ASSOCIATE · WunderLand Group
● Sourced and grew existing business by partnering with strategic points of contact.
● Created long-term cross-functional business plans for creative & marketing talent acquisition staffing solutions.
● Deep research & persistent outreach (cold calls, emails, LinkedIn) to key decision-makers hiring top talent.
● Led two Culture Club & D&I committees - Internal Training and LGBTQ+ ERG.
Sep 2015 — Mar 2019
RESERVATION MANAGER · Mammoth Resorts
• Handled and improved on all communication, input, and management for Group Sales, Free Independent Travelers, and Online Travel Agency reservations.
• Analyze contracted pricing against individual, group, and wholesale commitments.
• Daily communication with guests, booking, agents, and sales accounts to ensure the best guest experience.
• Managed online booking systems in partnership with accounts to ensure reservation accuracy and customer satisfaction.
Aug 2015 — Sep 2015
LEAD VACATION SPECIALIST · Mammoth Resorts
Oct 2014 — Aug 2015
VACATION SPECIALIST · Mammoth Resorts
Enhanced ability to anticipate customers' needs and offer the appropriate products/services on a case-by-case basis. Handled all calls, emails, chats, guest inquiries, and escalations.
Activity
Education history
California State University, Fullerton
B.A, Communications/PR
