Taylor Hilton

- Support the larger CS enterprise team with day-to-day tasks such as project management, onboarding clients, and building client relationships. - Survey and screener development to gain client market research data and analytics. - Created impactful and insightful presentations for internal and external stakeholders. - Proficiency in Excel and in compiling and synthesizing data. - Cross-departmental coloration on project scope, communication, and tracking to execute client deliverables.

- Engage with customer stakeholders early in the customer lifecycle - Support each customer's ongoing adoption of the Convercent platform through continuous outreach and enablement - Stay attuned to risk and opportunity within each account - Act individually or partner with internal teams on mitigation strategies for at-risk customers - Maintain an accurate renewal forecast in Salesforce - Proactively manage and own the renewals process for each customer in the portfolio from start to closure - Serve as the voice of customer to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience

- Managed legacy accounts by developing new and repeating styles for upcoming seasons. - Proactively sourcing manufactures, textiles and helping in the design process with internal and external employees. - Negotiate pricing to meet target costs and build business relationships with customers and international vendors for successful partnerships. - Skilled with making margin sheets to track price, freight, and forecast profit.

- Generated leads and conducted market research for potential wholesale accounts. - Responsible for press releases and communication with local and national publications.