Taylor Alpert

Sales executive for Oracle Hospitality overseeing over 400 accounts in California, Hawaii, and Nevada

Led and directed daily operations for the Guest Relations Team. Handled all VIP and celebrity clientele within a 5 star resort environment. Maintained all alias information, keeper of confidential items. Forecasted annual return business and tracked annual repeat business. Assisted as weekly Manager on Duty for the Front Office.

Led and directed daily operations for Concierge and Guest Experiences Team within a luxury environment.Implemented sales techniques and managed all outbound communications to promote ancillary revenue. Implemented new policies and created a positive work environment. Resolved all customer issues including responding to online surveys and reviews. Created schedules, conducted monthly department meetings, and assisted in on-boarding new employees.

Personal liaison for all VIP customers in the Resort. Actively engaged in the pre-arrival outbound communication to promote sales.Created unforgettable experiences and logged each guest’s preferences to confirm their return business for future stays. Responsible for all concierge needs, wedding proposals, and handle-with-care clientele

Delivered exceptional, high-end dining service within a face pace environment. Orchestrated all client relations and handled all phone responsibilities. Averaged $1,300 in sales for each serving shift. Troubleshooted all customer issues.

Facilitator for in-house hotel events and managed monthly banquet event order book. Brought $40,000+ in revenue each month for small group sales.Organized weekly meetings to review data analysis/metrics for the catering department.

Provided first-rate service with a positive demeanor in order to assist all guests with their needs. Created amenities, and responsible for all wedding proposals, romance packages, and room decorations. Attended community events to represent the resort, learned about upcoming events and showcased information to guests. Coordinated guest itineraries prior to guest arrival and departure.